Fluz

Protect your personal information and ensure your data stays secure.

Privacy and Security

How Fluz keeps you secure, security measures

How You're Protected on Fluz

Bank and Card Information

is fluz safe, data protection, safety and security

Is it safe to use the Fluz app?

Security Overview

All about your data privacy, how is my data stored

Data Privacy

Posts privacy, activity privacy, purchasing privacy, privacy settings

Posts and Activity Privacy

privacy, data protection, delete my personal data

How can I request the deletion of my personal data?

Data Privacy & Protection

Password Settings

4-digit PIN, set PIN, change PIN, reset PIN

Fluz 4-digit PIN

Face ID

Can I use Fluz in a new device, using a new device

New Device Verification

Why do I need to verify my identity?

Account Security

phishing, scams, fraud, social engineering, protection

Avoiding scams and fraudsters

fraud, scams, fraudsters, unauthorized charge

How do I report a fraud attempt?

scams, puppy scam, car rental scam, stolen identity, fraudsters

What are the common types of scams?

How do I protect myself against identity theft?

all about phishing, how to identify scams, cybercrime

What is phishing?

unauthorized charges, transaction I don't recognize

I see charges from Fluz, but I don't recognize them.

scams, online safety, fake fluz site, fraud

Beware of fake Fluz sites

Scams and Fraud

KYC and Account security, government ID, take a photo of my ID

Why do I need to upload my government ID?

How to verify my identity? SSN, ITIN, SSN not accepted, verification for international users

Identity Verification

How do I complete Bank Hold Verification?

Email Verification

How do I verify my phone number, SMS OTP, verification code

Phone Number Verification

How do I complete Identity Verification?

Common bank hold verification questions and issues

ID verification, government ID, selfie verification

Why did my Government ID Verification fail?

Verifications

What is Trust Status: In Review?

What is Trust Status: Locked?

My account is under "review". What should I do?

verification, ID required, account in review

My account is under "Verification Required". What should I do?

Trust Status

Notification Controls

Notifications

Security

Contact Us

Status

Find answers and get help from Intercom Support and Community Experts

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