If you see a charge on your card from Fluz, but you did not make the charge, it is likely someone else has accessed your account, or obtained your card information and added it as a payment method on Fluz.
If you see an unfamiliar charge on your statement, it is essential to perform the following checks:
Ensure that you are the sole individual in your family or household that has access to your Fluz account.
Confirm that you did not make a Fluz purchase around the same time as the supposed unauthorized charge.
Rule out the possibility that the charge is related to a previous order.
Take into account that it might be an authorization hold for a pending purchase.
If you still do not recognize the charge, we recommend you do the following:
Inform your bank or card company about the unauthorized charges. They will guide you through the dispute process, serving as your best point of contact in this scenario. They will reimburse you for your loss and initiate a separate claim with Fluz for the corresponding amount. Working with your bank or card company is the best way to ensure that your information is secured.
Report this unauthorized charge to Fluz Customer Support immediately. You may call our Customer Hotline at +1 646-760-7479. You can also email [email protected], or if you're on the app, go to Help and chat with us.
Report the scam to your local police authorities. We are glad to assist law enforcement in their investigation, please have them reach out to us at [email protected].
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More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.