Our Customer Experience team is here to help with your account, purchases, cards, and payments. Chat is the fastest way to reach us.
Ways to reach us
Chat (recommended)
Chat connects you with a member of our team and keeps your conversation history in one place.
In the app: tap the "?" icon on the top right of your screen, then start a chat.
On the website or Help Center: select the "?" icon on the top right of your screen, or Contact us at bottom of your screen.
If you start a chat while you're logged in, we can see which account you're writing from, which helps us get to your answer faster.
Message us on WhatsApp at +1 (347) 625-8878, or open WhatsApp here.
Phone
Call us at +1 (888) 960-0526.
Email us at [email protected]. Email works well for questions that aren't urgent or that need attachments.
Support hours
Our team is available Monday to Friday, 8:00am to 10:00pm ET.
You can send a chat, WhatsApp message, or email at any time. If you reach out outside these hours, your message is saved and our team will reply when we're back. You don't need to send it again.
What to include so we can help faster
We can answer your question in fewer replies when we have all the information. When you contact us, include:
The email address on your Fluz account
What you were trying to do, and what happened instead
Any error message, exactly as it appeared, or a screenshot of the error
For a purchase or transaction: the date, amount, and merchant
For a card: the last four digits only
Whether you were using the app or the website, and your device type
For a wire or ACH transfer to Fluz: email a screenshot of your transfer confirmation and your Fluz account email to [email protected]. See Paying Fluz by wire for everything your transfer needs, including the required memo.
Before you reach out
Something not loading? Check whether Fluz is having a known issue on our system status page.
See a charge you don't recognize? Follow the steps in I see charges from Fluz, but I don't recognize them, then contact us right away.
Refund showing as pending? This usually resolves on its own. See Why is my refund pending?
Keeping your account safe
The channels on this page are the only ways to reach the Fluz Customer Experience team. If someone contacts you claiming to be from Fluz through another channel, don't share any information with them.
Our team will never ask you to:
Share your password or your 4-digit PIN
Send your full card number, CVV, or full bank account details
Send a payment, buy a gift card, or make a "test" transaction
Download an app that gives someone remote access to your device
Learn more in Avoiding scams and fraudsters.
Frequently asked questions
Is support available on weekends?
Our team works Monday to Friday. You can still send us a message over the weekend, and we'll reply once we're back.
Which way of contacting you is fastest?
Chat. It goes straight to our team and keeps your full conversation in one place.
I already sent a message. Should I send another one?
No. Sending the same question through several channels can slow things down. If you have new details, add them to your existing conversation.
Can I share my card details with the support team?
Only the last four digits. We'll never need your full card number, CVV, PIN, or password.
Fluz is a financial technology company, not a bank. Banking services provided by partner banks, members FDIC.