If your refund shows a "pending" status, it usually means the refund is already in progress and will complete automatically once funds settle.
How pending refunds work
When a refund is initiated, it may show as pending while the underlying payment settles. This is most common with ACH-funded transactions, where the original payment needs to finish clearing before the refund can be processed.
In most cases, pending refunds complete within 2–3 business days, though it can occasionally take longer depending on your bank and the payment method used.
You do not need to contact support if your refund is in pending status. It will process automatically and no action is needed from you or our team.
Why your pending charge may be higher than what you spent
For certain types of purchases—like restaurants, hotels, gas stations, and other services where tipping or incidentals are common—Fluz adds a temporary authorization buffer to cover potential adjustments. This means the initial pending amount may be higher than the final charge.
Once the merchant captures the actual transaction amount (including any tip), the unused portion of the buffer is released. This typically happens within a few days and does not result in a separate refund, the extra amount simply falls off.
Frequently asked questions
Why does my refund still say pending?
Pending refunds are waiting for the original payment to finish settling. This is normal and the refund will complete on its own.
How long do pending refunds usually take?
Most pending refunds complete within 2–3 business days. In some cases it can take longer, depending on your payment method and bank processing times.
Do I need to contact support if my refund is pending?
No. Pending refunds process automatically. If your refund has been pending for more than 7 business days, feel free to reach out so we can look into it.
Why was my pending charge higher than the amount I actually spent?
For transactions at restaurants, hotels, gas stations, and similar merchants, Fluz authorizes a temporary buffer above your purchase amount to account for tips or incidentals. The unused portion is released once the final amount is captured.
Why did part of a restaurant or hotel charge disappear later?
That was the authorization buffer being released. When the merchant captures the final charge, including any additional fees or tips, and the difference between the original authorization and the final amount falls off automatically.