If Fluz appears to be unavailable, the first thing to do is check the Fluz status page.
The status page shows real-time information about any ongoing incidents, scheduled maintenance, and the current health of Fluz services.
You can also find it from the Help Center by clicking the Status entry in the top-right corner, or through the chat widget.
What if the Fluz website won't load?
During a major outage, the Fluz website may be unavailable. That means the chat widget and the Status link in the Help Center may not be visible either.
If this happens:
Go directly to https://you-up.fluz.app/, our status page that is hosted separately and stays up even when Fluz is down.
If you're already subscribed, check your email for a status notification.
Wait for the incident to be resolved. The status page will be updated as the team works on the issue.
We recommend subscribing to status updates so you're always notified, even if the main website is unreachable. If you don't want to subscribe, you can bookmark the status page so you always have a way to find it.
How to subscribe to outage updates
Don't want to check manually? Subscribe to status updates and you'll receive an email notification whenever an incident is posted or resolved.
To subscribe:
Visit https://you-up.fluz.app/
Click the Subscribe to Updates button
Enter your email address and confirm
Once subscribed, you'll be notified via email whenever Fluz reports or resolves an incident.
Frequently asked questions
How do I know if Fluz is down?
How do I know if Fluz is down?
Visit https://you-up.fluz.app/. If there is an active incident, it will be displayed at the top of the page with details and estimated resolution time.
Where can I check current incidents?
Where can I check current incidents?
The status page at https://you-up.fluz.app/ lists all current and recent incidents. You can also view past incidents and historical uptime from there.
Can I subscribe to outage updates?
Can I subscribe to outage updates?
Yes. Click "Subscribe to Updates" on the status page and enter your email. You'll receive notifications when incidents are created, updated, and resolved.
What should I do if the website won't load and I can't see chat?
What should I do if the website won't load and I can't see chat?
Go directly to https://you-up.fluz.app/. The status page is hosted independently and will remain available even during a full website outage.
What if I think something is down but the status page shows no incident?
What if I think something is down but the status page shows no incident?
The issue may be on your end. Try these steps:
Check your internet connection
Clear your browser cache or try a different browser
If using the app, force-close and reopen it, or check for an update
If the problem persists, contact our support team — visit fluz.app/us/contact-us or call +1 888 960 0526
More questions? Use the Chat option at the bottom of your screen or call our Customer Hotline at +1 888 960 0526.