Avoiding scams and fraudsters
phishing, scams, fraud, social engineering, protection
Janine avatar
Written by Janine
Updated over a week ago

This article will share information on preventing scams and keeping your payment information and Fluz account secure.

Staying Safe and Avoiding Scams

Fluz always wants to keep your money as safe as possible. To do so, follow these best practices for recognizing and avoiding scams, reporting phishing attempts, and keeping your Fluz App account secure. Please note that Fluz gift card purchases are non-refundable and cannot be returned.

How to Recognize and Avoid Scams to Keep Your Money Safe

Fluz' bank hold verification process ensures that the payment information is received with our users' permission and remain safe. However, we recommend that our users do their part in making sure that their information is also kept secure. When using the Fluz App to purchase gift cards, we strongly recommend that you:

  • Make sure your payment method's information is always kept secure

  • Do not send photos of your card's information to friends, relatives, or people requesting for this

  • We do not encourage sharing your Fluz gift cards. However, if you are going to share your gift card, only send your gift card's information to people you trust. Fluz is not liable for stolen or used gift cards.

Avoid Fake & Fraudulent Fluz App Service Representatives

Fluz Support is only available through our email, [email protected], our customer support hotline, +1 646-760-7479, and through our chat option which can be accessed on the app or through the Chat option at the bottom of the screen.

Fluz Support will never ask you to:

  • provide your password, your 4-digit passcode

  • provide your complete bank, credit card, or debit card information

  • send a payment, make a purchase, download any application for “remote access” or complete a "test" transaction of any kind

  • send your gift card information to anyone

  • take money out of your payment methods

  • create an account on Fluz, purchase gift cards, and provide those gift cards' information

If someone pretending to work for Fluz Support does any of the things above, they’re a scammer trying to gain access to your account and steal your gift cards, or find out about your payment method's information.

What is Phishing?

Phishing is a form of cybercrime. It is a way scammers attempt to obtain sensitive information from you, such as your username and password, account information, or Social Security number. Phishing attacks often start with an email, phone call, or text message by someone posing to be someone else or a legitimate institution.

A scammer may call, email, or text you, pretending to be someone from Fluz or another company or authority you know or trust. Remember that phishing websites and links may look similar to real websites. The emails you receive may even have the same logo, colors, and font.

Scammers may try to convince you to download software, saying it’s required to fix problems with your account. They may also ask you to give them your Fluz username and password, personal information, or information for other platforms you may use.

Verified emails from Fluz will always come from a @fluz.app address.

If you receive a suspicious social media message, email, text message, or phone call regarding Fluz App, or see a phone number that you believe is illegitimate, please contact support through your app or at [email protected] to report the incident. Fluz will investigate and take necessary actions. You may also contact us at +1 646-760-7479

What can I do if someone has gained access to my Fluz Account?

You would need to immediately report this to our Safety team at +1 646-760-7479 to report scam-related activity. Your account will be temporarily "locked" so that you nor the person who gained access to your account can view and or purchase new gift cards.

What can I do if I get scammed and my payment method was used on Fluz?

If you have an unauthorized charge on your payment method, please reach out to our Safety team at +1 646-760-7479 to report scam-related activity.

Read more about scams on this link.

More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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