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Avoiding scams and fraudsters

phishing, scams, fraud, social engineering, protection

Lei avatar
Written by Lei
Updated over a week ago

This article will share information on preventing scams and keeping your payment information and Fluz account secure.

Staying Safe and Avoiding Scams

Fluz always wants to keep your money as safe as possible. To do so, follow these best practices for recognizing and avoiding scams and keeping your Fluz App account secure. Please note that Fluz gift card purchases are non-refundable and cannot be returned.

How to Recognize and Avoid Scams to Keep Your Money Safe

Fluz's bank hold verification process ensures that the payment information is received with our users' permission and remains safe. However, we recommend that our users do their part in making sure that their information is also kept secure. When using the Fluz App to purchase gift cards, we strongly recommend that you:

  • Make sure your payment method's information is always kept secure

  • Do not send photos of your card's information to friends, relatives, or people requesting for this

  • We do not encourage sharing your Fluz gift cards. However, if you are going to share your gift card, only send your gift card's information to people you trust. Fluz is not liable for stolen or used gift cards.

Avoid Communication with Fake & Fraudulent Service Representatives

Fluz Support is only available through our email [email protected], our Customer Support hotline +1 646-760-7479, and through our chat options which can be accessed on the app or through the Chat option at the bottom of this screen.

Fluz Support will never ask you to:

  • provide your password, your 4-digit passcode

  • provide your complete bank, credit card, or debit card information

  • send a payment, make a purchase, download any application for “remote access” or complete a "test" transaction of any kind

  • send your gift card information to anyone

  • take money out of your payment methods

  • create an account on Fluz, purchase gift cards, and provide those gift cards' information

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More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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