Phishing is a form of cybercrime, wherein scammers attempt to obtain sensitive information from you, such as your username and password, account information, or Social Security number. Once your information is obtained, it can be subsequently utilized to make unauthorized purchases.
Phishing attacks often start with an email, phone call, or text message by someone posing to be someone else or a legitimate institution.
How do I spot a phishing attack?
A scammer may call, email, or text you, pretending to be someone from Fluz or another authority you know or trust. Remember that phishing websites and links may look similar to real websites. The emails you receive may even have the same logo, colors, and font.
When in doubt, take note of the following:
Check the email address or URL. Phishing emails often use deceptive email addresses or URLs that resemble legitimate ones but have slight variations. Examine them closely for any inconsistencies or misspellings. Verified emails from Fluz will always come from an @fluz.app address.
Beware of urgent or alarming messages. Phishing emails often create a sense of urgency or fear to prompt quick action. Be cautious if an email pressures you to provide personal information or take immediate action.
Look for generic greetings. Phishing emails usually use generic greetings like "Dear Customer" instead of addressing you by your name.
Watch out for requests to download new email attachments or software. Scammers may try to convince you to download software, saying it’s required to fix problems with your account. They may then ask you to log in through that link or software for various reasons. Avoid clicking on links within emails and instead access your accounts directly through official websites or apps.
Pay attention to the spelling, grammar, and formatting of the email. Poor language quality can indicate a fraudulent message. Phishing emails often contain a poorly formatted layout, spelling mistakes, or grammatical errors.
Be cautious of request for personal information. Fluz will never ask you for your passcodes or passwords, especially via email. Be skeptical if an email requests such details.
Keep in mind, Fluz Support will never do the following:
Ask you to send money through different apps such as CashApp or WhatsApp or via text messages
Ask you for your account password or your 4 digit passcode
Request that you download remote desktop access software
If you receive a suspicious social media message, email, text message, or phone call regarding the Fluz App, you may be a victim of a potential phishing attack. We advise you to promptly terminate communication (do not reply to the email or end the phone call immediately), and contact Fluz Customer Support through your In - App Chat feature, or by emailing [email protected]. You may also call us at +1 646-760-7479. Fluz will investigate and take necessary actions.
What can I do if someone has gained access to my Fluz Account?
You would need to immediately report this to our Safety team by calling +1 646-760-7479. You may also contact us via chat. Your account will temporarily be placed on Locked Status so that nobody can view your past transactions or make new ones using your account.
What can I do if I get scammed and my payment method was used on Fluz?
If you have an unauthorized charge on your payment method, please reach out to our Safety team by calling us at +1 646-760-7479 to report scam-related activity. You may also reach out to us via chat. Read about how to do it here.
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More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.