If you suspect that you have become a victim of fraud, immediately notify our Customer Support team, and they will assist you in blocking further activity on your account.
Follow these steps below:
On your Fluz App, tap on the Help icon on the top right corner of your screen.
Select your preferred chat option.
Indicate in your message that you suspect fraud. Include details of the transaction, such as date, amount, and payment method.
NOTE: While your case is being investigated by Fluz, your account will be put on Locked Status. This is to ensure that no further fraudulent activity can occur on your account.
Also, please be attentive to any communication from Fluz after you've notified us about your case. Check your email for updates as we will reach out if further information is needed.
Should I notify the authorities?
Yes. In addition to notifying our Customer Support team, you should promptly report the incident to the relevant authorities.
What are the other additional steps I can take?
Inform your issuing bank about the transaction or card in question.
If you have a police report case number, please promptly provide it to us.
Familiarize yourself with Fluz's policies to understand how we safeguard your account from fraudsters.
More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.