What is Trust Status: Locked?
Lei avatar
Written by Lei
Updated over a week ago

Fluz prioritizes the safety of all our stakeholders.

Fluz may lock an account at our discretion and without notice if we deem a user has violated the terms of membership.

Under this status, you are unable to log into your account, make new purchases, or view your past gift card information.
Here are some reasons why your account was locked:

  1. There are unresolved chargebacks on your account.

  2. You may have made an ACH transaction that failed due to insufficient funds or closed account

  3. Your account and/or transactions are deemed high risk.

  4. Your account may be related to other accounts with unpaid chargebacks or other accounts deemed high risk

  5. We may have noticed that you've made multiple Fluz accounts

If you have any questions regarding your account's status, please reach out to [email protected] or reach out to customer support hotline at +1 646-760-7479.

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