Fluz prioritizes the safety of all our stakeholders.
Fluz may lock an account at our discretion and without notice if we deem a user has violated the terms of membership.
Under this status, you are unable to log into your account, make new purchases, or view your past gift card information.
Here are some reasons why your account was locked:
Accounts are temporarily suspended to protect against potential security risks or in cases of payment issues. During this period, users remain unable to perform functions including making purchases, accessing past gift card data, or modifying account details.
Automated Fraud Filters: The system flags suspicious activities or unusual patterns to prevent unauthorized transactions.
Unpaid Transactions or Declined Payments: Accounts are locked until issues with outstanding charges or payment failures such as returned ACH debits are resolved.
Failed Security Review: Linked flagged accounts, irregular device usage, or otherwise compromised account factors result in locking for security reasons.
High-Risk Transactions: Accounts and related transactions deemed risky may trigger restrictive measures.
Multiple Account Creation: Detected duplicate accounts created by a single user are grounds for an account lock.
Steps to Regain Access
Settle Any Outstanding Payments
Add a valid payment method (credit or debit card) and ensure previous unpaid transactions are processed fully.
Wait for Account Review Completion
Account reviews triggered by fraud filters will automatically reinstate valid accounts after a successful review.
Log Out and Log Back In
Refresh your account status post-reinstatement by logging out and back in.
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When an Account Cannot Be Reinstated
Accounts failing a security review due to flagged activities or associations may not qualify for restoration. Contact Fluz Support if you believe this decision was in error.
Proactive Tips to Avoid Account Locking
Maintain sufficient funds in linked payment methods during transactions.
Use consistent and accurate account activity patterns to prevent fraud filter triggers.
More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.