Fraudsters have increased the burden of verification for all users. It is our goal to keep all Fluz users' accounts safe and secure.
You may wonder why you, a friendly user, would have to verify yourself to purchase a digital gift card code. That’s because cybercriminals sometimes steal credit card information and use it to make snap purchases on various sites and apps.
To stop this from happening on Fluz, we sometimes ask users to submit additional documents to prove account ownership.
You may be asked for the following:
Verify your credit/debit cards through our bank hold verification process
Verify your email address
Upload a selfie with your Government ID
For further information, you may email us at [email protected]
More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.