Have your attempts to verify your government ID been unsuccessful? In most cases, this means that your government ID or selfie did not meet the necessary criteria for approval. Here are some things to keep in mind:
When taking a selfie:
Keep your background clear and uncluttered.
Position your face and shoulders within the frame, facing the camera directly.
Refrain from wearing sunglasses, a hat, or any item that conceals your face.
Make sure that the photo you submit is clear and well-lit.
When uploading your government ID:
Make sure there is sufficient lighting.
Place your government ID against a dark and uncluttered background.
Verify that your government ID displays a name consistent with the details of your Fluz account.
Ensure that your government ID is valid, and is not expired.
Take the picture of your government ID in real time. The photo should not have been taken from a monitor or device screen.
If you have any other questions, please reach out to our Customer Team.
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More questions? Feel free to reach out to one of our Fluz Champs. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.