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Common bank hold verification questions and issues
Common bank hold verification questions and issues

bank hold, common questions and issues

Mar avatar
Written by Mar
Updated over a week ago

Having trouble with bank hold verification? Here are a few frequently asked questions and issues.

I don't see the bank hold verification amount on my credit card statement.

A small temporary bank hold will appear in the bank account of the payment method you are trying to verify.

Fluz performs the bank hold immediately after you initiate the card verification. However, your bank may take a while to reflect the amount held.

Typically, most users see the amount held in their statement within 5 to 10 minutes of initiating the bank hold. Sometimes, it may take up to 30 minutes. If you still do not see the amount, please contact your bank.

An error appears during the bank hold verification request

For your security, when a credit or debit card is flagged by our security filters, your payment method must undergo verification through a bank hold before it can be used again.

At times, you may see an error message that says “Verification request failed. This card is not valid, or your data is out of sync” while you are completing the verification.

This error message appears because of the following reasons:

  1. The card used is a prepaid card or a virtual debit card, like Paypal Key.

  2. Your bank declined the authorization for the small amount we're trying to put on hold.

  3. You may be trying to verify a card that wasn't required by the app to be verified

When this happens, please send us an email at [email protected] with your account information or use the chat feature on the app.

The bank hold amount shown in my bank account's transactions is not in USD.

If you are an international user, and the currency of your bank account is not USD, please contact our Customer Team to assist you with bank hold verification.

I am entering the bank hold amount, but it is not being accepted.

If you are experiencing issues in entering the hold amount, our Customer Team would be happy to assist you. Please contact us via the chat feature, or [email protected] before your 5th attempt, to avoid your account being blocked from further verification.

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More questions? Feel free to reach out to one of our Fluz Champs. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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