Have questions on how your card information is stored? We've answered the most common ones below!
Why does Fluz need my personal / bank card information?
The cashback offers on Fluz are not like traditional programs with coupons or loyalty punch cards. Fluz is an app that allows you to pay at all of the places where you are already shopping, and earn additional cashback on top of the 1-2% you may be earning with a rewards credit card program.
When you first register with Fluz, you may be required to provide your name, phone number, and email address. Before you make your first payment through the app, you will need to link your bank card as well as the information tied to the bank card such as your billing address.
Because Fluz is considered a money services business, there are certain steps that we must take to ensure that our network is not used for money laundering or terrorist financing. As part of that process, we are legally required to compare your information against lists provided by the Office of Foreign Assets Control ("OFAC"), the Federal Bureau of Investigation, and other government entities.
At Fluz, we believe in preserving your privacy to the greatest extent possible, which is why we encrypt all of your personal information as it is transmitted to our servers, and only retain that information for the minimum duration as required by the law.
Are my bank cards protected?
The Fluz app has security in mind as one of its most important aspects. That's why your data is protected through various methods including token-based multi-factor authentication (MFA).
Sensitive information such as card details is held in a vault that is logically segregated by tenant and account-based access rules.
The infrastructure storing your data is continuously monitored against threats, including system-level vulnerabilities, configuration vulnerabilities, malware/viruses, and all other forms of potential exposure. The latest threat analytics techniques are also used to identify and contain security anomalies and ensure that the infrastructure has end-to-end event correlation and traceability.
How can I be sure my credit, debit, and bank account details are safe on Fluz?
Fluz has partnered with specialized 3rd party services that are properly licensed (PCI Compliant) to store and protect your confidential financial information. These 3rd party platforms have been built from the ground up to store and process this type of vitally confidential information, and are rigorously hardened and tested to be safe from data theft as required by federal law.
For more information, you may also learn more about our security features here.
My card was used on Fluz, I don't even know what Fluz is. What do I do?
Fluz is a mobile application. We are an authorized gift card reseller. Before any transaction is made on Fluz, a person would need to create an account and add a payment method.
To add a credit card to a Fluz account, the complete card number, expiry date, CVV, and correct billing address must be entered. This means, If your card was used to purchase Fluz, then somebody has your card's complete information. It helps to first check if a friend, family, or an authorized person has access to your card details. They may have used your card on Fluz without you knowing.
If it's not someone you know, then somebody may have gained unauthorized access to your card information and used it in Fluz. Read on here to learn what you can do.
Fluz will never take money out of your account or charge your credit card without it being user-initiated. If you see transactions on your account that were made in Fluz, this means your card or bank account, was used as a payment method to purchase gift cards on Fluz.
If your payment method was used by someone besides you, we recommend you immediately report this to us and also directly to your bank.
More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.