Fluz transactions will appear on your debit or credit card statement in several ways:
Fluzapp*(name of merchant),
Fluz Fluz LLC or FFLLC
If you did not make the charge, it is likely someone has gained unauthorized access to your card information and added it as a payment method in Fluz. Fraudsters often buy and sell personal information, so it is likely your card's numbers are still available for others to use outside of Fluz. Unfortunately, there is no way for Fluz to determine how your account information was breached.
If you haven’t already, we recommend you do the following:
Let your bank or card company know the charges were unauthorized. They should be able to walk you through the dispute process. They are your best point of contact in this situation. They will reimburse you for your loss and will file a claim with Fluz separately for that amount. Working with your bank or card company is the only way to ensure that your information is secured.
If you are a victim of a scam, report the scam to your local police authorities immediately. We are glad to assist law enforcement in their investigation, please have them reach out to us at [email protected].
My transaction could've been cancelled, it was still in "pending" status
Transactions may show as "pending" in your statement until it settles/finalizes but it cannot be cancelled anymore. After payment, the digital gift cards that Fluz provide are immediately delivered to the end user, and thus the transaction is final at the time of purchase. The gift card cannot be returned once the code has been generated and revealed.
Who used my card in Fluz?
How did this happen? How can I prevent it from happening?
For information on how to protect your personal and financial information, please look over this article on how to identify scams. This will help explain how your information was breached and how someone else was able to use that information.
If you see a charge that you did not authorize, Fluz might still be able to help. Please contact our Fluz Safety Team at +1 646-755-7665 for further assistance. Our business hours are 9 am- 7:30 pm, Mon-Friday (EST). You can also send us an email at [email protected].