When you are logging in with a new device, we may ask you for additional verification via an OTP sent through text message.
Logging in on a New Device
When you’re logging into your account from a new device, we’ll ask you to verify your login by typing in a code that we send to you via text message. We do this to make sure that the login attempt is from a device that you have access to, and not from a malicious attacker. Please note that wiping device data or clearing cookies may require you to verify your device again.
What if I’m not getting my verification text messages?
Your OTP verification should be sent to the registered mobile number in your Fluz Account.
If you're still not receiving your verification text messages and you need to update your phone number associated with your account, please contact us.
What if I don’t have access to the phone number that’s associated with my account?
For security purposes, you are unable to change your phone number directly from the Fluz from the app. You would need to call our support team by going to the Fluz app> press "?" or help> choose More Options> then choose Call Us.
When you change your phone number, we'll ask you to verify your identity to ensure your account's security.
What if I don’t have access to the email that’s associated with my account?
You can change your email on Fluz as long as you you are logged into the app. Click here to verify your email.
What if I received an OTP code, but didn’t request one?
If you’ve received a verification code but you’re not trying to change your number or log into a new device, please contact us at +1 646-760-7479 or [email protected]. If you see anything unusual—we’ll help you secure your account. We also recommend changing your password as soon as possible, and ensuring that you don’t use the same password for any other service or website.
More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us