We know — you’re one of the good ones. Sometimes friendly users get caught in the automated filter that Fluz employs to deter fraudsters, even when they’ve done nothing wrong.
Accounts are flagged by our automated security system for a variety of reasons that may relate to your account’s security, activity history, payment methods, or other factors. We do this to ensure that your account — and those of other cardholders — remain as safe as possible.
If your account is currently under “Review” status, here’s what that means and what you can do:
Under the “Review” Status:
You are unable to access past purchases or make new ones.
You are unable to add new payment methods.
You are unable to withdraw your balance.
While under review, your account will go through a verification process to confirm your identity and ensure your account’s safety.
If your account was flagged due to one of your payment methods, that specific payment method may also be placed under a limited status.
What to Do Next
If your account is under review, it means you have completed verification, and our Safety Team is reviewing your account.
They typically update your status within 1 business day. Once the review is complete, you’ll receive an email notification.
To help speed up the process:
Log into your Fluz account.
Go to your dashboard and follow any on-screen instructions.
Provide any required documents, such as identity verification, if prompted.
If your account status doesn’t seem updated after reinstatement, try logging out and back in to refresh the system.
What Happens After Verification
Once you’ve completed the verification process:
Fluz will review the submitted information.
If all requirements are met, your account will be lifted from review status.
You’ll regain full access to your account, including the ability to make purchases, add payment methods, and withdraw your balance.
Don’t worry — all your past purchases and Fluz Pay balance will be available once your account is unlocked or reinstated to Full status.
However, please note that in certain cases, accounts may not be reinstated due to:
Ongoing security concerns,
Links to other flagged accounts, or
Unresolved risks detected by the Safety Team.
For assistance you may reach us at [email protected].
More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.