Fluz

Rachael Crews

Faith Grady

Learn about the products available on Fluz, including virtual cards, gift cards, spend accounts, and more.

Fluz products

Overview of digital gift cards

Share gift card, guest sharing, gift card access, transfer ownership

Sharing a gift card

Redeem gift card, gift card not working, invalid code or PIN, balance checker, usage instructions

Redeeming a digital gift card

How much is left on my gift card? How do I check my balance?

How do I check my gift card balance?

How do I mark my gift cards as spent or redeemed

How do I update my gift card balance on Fluz?

Gift card redemption issues, merchant problem, problem with redeeming a gift card

I'm having issues with the gift card I purchased

How can I return a product or item purchased with gift card?

All about digital gift cards, where to find my gift cards

Digital gift card FAQ's

Gift cards

Where to find virtual card rates, virtual card cashback, merchant page rates

Where to find virtual card cashback rates

Authorization descriptor, merchant descriptor, merchant name changed, AVS charge, verification charge, transaction details

What is a transaction descriptor?

FluzTravel card, FluzTravel International Card, travel virtual card, card in client's name, cashback

What is the FluzTravel card?

FluzTravel traveler, card in client's name, traveler billing address, share card with traveler

How do I create a FluzTravel card for a traveler?

FluzTravel cashback missing, no cashback travel card, MCC, pending cashback, travel card rewards

Why didn't I earn cashback on my FluzTravel card?

can't see FluzTravel card, travel card missing, no travel card option, FluzTravel access

Why can't I see the FluzTravel card option?

What is the Neighborhood Eats program?

Neighborhood Eats FAQs

Maximize rewards with Fluz Virtual Cards.

Virtual Cards

Share a virtual card, guest sharing, share link, member access, shared card constraints

Sharing a virtual card

Fluz virtual cards: where can I use them?

Getting started with a Fluz virtual card

Verifying your identity to use Fluz virtual cards

Viewing your virtual cards

Viewing your virtual card details

Editing your virtual card

Freezing/unfreezing your virtual card

How do I edit my virtual card funding source?

How do I create a brand-locked virtual card?

Setting and editing a card spend limit

virtual card transaction details, transaction history, multi-use card details

Viewing your virtual card transaction history

How do I add or update a billing address for Fluz virtual cards?

How to download a virtual card statement on the Fluz platform

How to generate a statement for a Fluz virtual card

How to pay online with a brand-locked virtual card

A quick, simple guide to creating and using virtual cards

Getting started with Virtual Cards 

How will Fluz virtual card charges appear?

Card Not Added, Contact your card issuer, Apple Wallet, Google Wallet, Apple Pay, Google Pay, virtual card declined by wallet, troubleshooting

Why wasn't my card added to my digital wallet?

dispute, virtual card dispute, chargeback, unauthorized transaction, fraud, request to investigate, error resolution, wrong amount, duplicate charge, charged twice, merchant didn't deliver, never received order

How do I dispute a Fluz virtual card transaction?

Add Fluz virtual cards to Apple Wallet / Apple Pay / Google Wallet / Google Pay

Using your virtual cards in-storex

virtual card refund request, refund, purchase not charged, virtual card refund, multi-use card refund

How do I process a refund request for Fluz virtual cards?

What is a brand-locked virtual card?

virtual card transactions, MUVC, declined

Why was my Fluz virtual card declined?

How do multi-vendor purchases affect pre-authorizations and refunds?

Why is my virtual card declining?

Why is my card charged $175 when I buy gas at a gas station?

Tags: restaurant, convenience store, specialty store, barber shop

Why is my card charged an extra 20% when I pay at a restaurant or barber shop?

Tags: restaurant, convenience store, specialty store, barber shop, tipping, gas station

Why was there an update to the final amount of my virtual card transaction?

Replacing your CFSB virtual card

Virtual cards are not able to be used on select categories. If the merchant or transaction type is not eligible, the card may be declined even if you still have…

Blocked categories on virtual cards

Includes key information about your virtual card and simple fixes for common issues.

Virtual Card information and troubleshooting

Sending prepaid virtual card FAQ, resend email, freeze date, share card, reissue card, multiple staff

FAQ: Sending a prepaid virtual card

FAQ: Using a prepaid virtual card

Send a prepaid virtual card, share card, email prepaid card, freeze date, recipient instructions, how to send

How to send a prepaid virtual card

How prepaid virtual cards are different from multi-use virtual cards

Assistance troubleshooting your prepaid virtual card.

Why can’t I access my prepaid virtual card?

Accessing prepaid virtual card details after card activation

Adding a prepaid virtual card to your Apple Wallet

Activating and managing a prepaid virtual card

FluzTravel Card eligible categories

Learn how Prepaid Virtual Cards work, how they differ from Fluz multi-use virtual cards and how to activate, use and troubleshoot them.

Prepaid Virtual Cards

bulk create virtual cards, CSV import, upload CSV, create cards in bulk, virtual card template, batch import, imports and exports

Creating multiple virtual cards with a CSV file

CSV columns, virtual card CSV fields, merchant slug, mcc code, spend limit CSV, funding source CSV, cash balance ID, brand locked, lock date, share card CSV, role level

Understanding the virtual card CSV columns

import results, import report, download report, import status, partial import, skipped rows, re-reveal, re-share, imports table, cancel an import

Viewing your import results and reports

CSV import failed, rows have errors, fix your CSV and re-upload, missing required columns, please upload a .csv file, card already exists, card creation failed, PIN verification required, import error

Why did my virtual card CSV import fail?

Bulk create Virtual Cards using CSV upload.

Creating multiple Virtual Cards at once

What is Fluz Marketplace?

Fluz Marketplace FAQs

Shipping information, as well as our refund policy

Fluz Marketplace Shipping & Refund Policy

Find tips for shopping smarter on the Fluz Marketplace

Fluz Marketplace

Virtual Account Number, VAN, virtual account, account and routing number, direct deposit into Fluz, spend account bank details

What is a Virtual Account Number?

View account details, reveal account number, routing number, account letter, paycheck deposit form, direct deposit form, domestic transfer details, routing instructions, wire routing number, spend account

Finding your Virtual Account Number and routing number

Create a spend account, give it a nickname, and open its account details. Spend account, create spend account, nickname, manage money, Virtual Account Number, VAN, account details, PIN

Creating and managing a spend account

Spend Accounts 

Navigate your fluz wallet on the App and Website

Fluz wallet

Dive into the details of managing your Fluz Wallet efficiently.

The Fluz Wallet 

What is a Fluz business account?

Power Portal, sunset, retired, Fluz web platform, fluz.app, web portal, switch

Switching from the Power Portal to Fluz web platform

Access levels, can view, can spend, can supervise, admin, permissions, shared card access, spend account access, cascade model

Understanding access levels on shared cards and accounts

Account switching, consumer account, business account, sub-users

Account switching

Can I transfer balances between my Personal and Business Accounts?

Managing funding sources on the Power Portal

Remove a funding source on the Power Portal

How to set-up your business account, business resources, convert to a business account

Apply for a Fluz business account

Access exclusive articles tailored for Business Account users.

Business accounts

Authorized users, add member, remove member, account roles, admin, supervisor, spender, viewer, transfer ownership

Managing authorized users on your account

Fluz Subusers

Security

Contact Us

Status

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.