Fluz

Faith Grady

Learn about the products available on Fluz, including virtual cards, gift cards, spend accounts, and more.

Fluz products

Share gift card, guest sharing, gift card access, transfer ownership

Sharing a gift card

Overview of digital gift cards

How much is left on my gift card? How do I check my balance?

How do I check my gift card balance?

How do I mark my gift cards as spent or redeemed

How do I update my gift card balance on Fluz?

Gift card redemption issues, merchant problem, problem with redeeming a gift card

I'm having issues with the gift card I purchased

How can I return a product or item purchased with gift card?

All about digital gift cards, where to find my gift cards

Digital Gift Cards FAQ's

Gift cards

Authorization descriptor, merchant descriptor, merchant name changed, AVS charge, verification charge, transaction details

What is a transaction descriptor?

Where to find VC rates, virtual card cashback, merchant page rates

Where to find Virtual Card cashback rates

What is the Neighborhood Eats program?

Neighborhood Eats participating locations

Neighborhood Eats Terms & Conditions

Neighborhood Eats FAQs

Maximize rewards with Fluz Virtual Cards.

Virtual Cards

Sending prepaid virtual card FAQ, resend email, freeze date, share card, reissue card, multiple staff

FAQ: Sending a Prepaid Virtual Card

FAQ: Using a Prepaid Virtual Card

Send a Prepaid Virtual Card, share card, email prepaid card, freeze date, recipient instructions, how to send

How to send a Prepaid Virtual Card

How Prepaid Virtual Cards are different from Multi-use Virtual Cards

New to Prepaid Virtual Cards? Start here to learn what to expect and how to use them.

Receive and use a Prepaid Virtual Card

Assistance troubleshooting your Prepaid Virtual Card.

Why can’t I access my Prepaid Virtual Card?

Accessing Prepaid Virtual Card details after card activation

Adding a Prepaid Virtual Card to your Apple Wallet

Activating and managing a Prepaid Virtual Card

FluzTravel Card eligible categories

Learn how Prepaid Virtual Cards work, how they differ from Fluz multi-use virtual cards and how to activate, use and troubleshoot them.

Prepaid Virtual Cards

Share a Virtual Card, guest sharing, share link, member access, shared card constraints

Sharing a Virtual Card

Fluz Virtual Cards: Where Can I Use Them?

Getting started with a Fluz Virtual Card

Verifying your identity to use Fluz virtual cards

Viewing your Virtual Cards

Viewing your Virtual Card details

Editing your Virtual Card

Freezing/unfreezing your Virtual Card

How do I edit my Virtual Card funding source?

How do I create a brand-locked virtual card?

Setting and editing a card spend limit

virtual card transaction details, transaction history, multi-use card details

Viewing your Virtual Card transaction history

How do I add or update a billing address for Fluz virtual cards?

How to Download a Virtual Card Statement on the Fluz Platform

How to generate a statement for a Fluz Virtual Card

How to pay online with a brand-locked virtual card

A quick, simple guide to creating and using virtual cards

Getting started with Virtual Cards 

How will Fluz Virtual Card charges appear?

Add Fluz Virtual Cards to Apple Wallet / Apple Pay / Google Wallet / Google Pay

Using your Virtual Cards in-store

virtual card refund request, refund, purchase not charged, virtual card refund, multi-use card refund

How do I process a refund request for Fluz Virtual Cards?

What is a brand-locked virtual card?

virtual card transactions, MUVC, declined

Why was my Fluz Virtual Card declined?

How do multi-vendor purchases affect pre-authorizations and refunds?

Why is my Virtual Card declining?

Why is my card charged $175 when I buy gas at a gas station?

Tags: restaurant, convenience store, specialty store, barber shop

Why is my card charged an extra 20% when I pay at a restaurant or barber shop?

Tags: restaurant, convenience store, specialty store, barber shop, tipping, gas station

Why was there an update to the final amount of my virtual card transaction?

Replacing your CFSB Virtual Card

Virtual Cards are not able to be used on select categories. If the merchant or transaction type is not eligible, the card may be declined even if you still have…

Blocked categories on Virtual Cards

Includes key information about your virtual card and simple fixes for common issues.

Virtual Card information and troubleshooting

Dive into the details of managing your Fluz Wallet efficiently.

The Fluz Wallet 

Navigate your fluz wallet on the App and Website

Fluz wallet

Overview

Withdrawing your cashback and rewards, how to withdraw, withdrawal history

What withdrawal methods are accepted/how to withdraw?

Withdrawal FAQs

What are the withdrawal limits? How much can I withdraw in a day?

Withdrawal Limits

Withdraw from Fluz

What is Fluz Marketplace?

Fluz Marketplace FAQs

Shipping information, as well as our refund policy

Fluz Marketplace Shipping & Refund Policy

Find tips for shopping smarter on the Fluz Marketplace

Fluz Marketplace

What is a Fluz business account?

Authorized users, add member, remove member, account roles, admin, supervisor, spender, viewer, transfer ownership

Managing authorized users on your account

Access levels, can view, can spend, can supervise, admin, permissions, shared card access, spend account access, cascade model

Understanding access levels on shared cards and accounts

Account switching, consumer account, business account, sub-users

Account switching

Incorporate your LLC with Fluz

Can I transfer balances between my Personal and Business Accounts?

Managing funding sources on the Power Portal

How to add/remove a funding source on the Power Portal?

How to set-up your business account, business resources, convert to a business account

Apply for a Fluz business account

Access exclusive articles tailored for Business Account users.

Business accounts

Security

Contact Us

Status

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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I’ve got this page open. Ask me anything about it and I’ll answer from the docs.