At Fluz, we want to provide a transparent shopping experience. This Refund Policy outlines the terms under which refunds may be granted. By making a purchase, you agree to the terms below.
You can also view our full policy here.
📦 Shipping
We charge a flat rate of $5 on all shipped products.
🔄 Shipped Products
Refund requests must be made within 30 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Return shipping costs may apply unless the item is defective or incorrect.
Refunds will be processed once the returned item is received and inspected.
🥬 Perishable Shipped Products
Non-cancelable and non-refundable once ordered.
If delivery cannot be completed for any reason, a full refund will be issued.
🛠 Service-Based Products
Non-cancelable and non-refundable once booked.
If the service cannot be provided as scheduled, a full refund will be issued.
💻 Digitally Delivered Products
Non-cancelable and non-refundable once ordered.
If delivery is not possible due to a system error or other issue, a full refund will be issued.
🎁 Gift Cards
All gift card sales are final and non-refundable.
💳 Refund Processing
Approved refunds will be issued to the original payment method within 30 business days.
Refunds may take several business days to reflect, depending on your payment provider.
For refund inquiries or assistance, contact us at [email protected].
⚖️ Policy Updates
This policy is subject to change without notice. Refund eligibility will be determined in accordance with applicable laws and regulations.
More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.