If you don't see the FluzTravel Card or FluzTravel International Card when you select Create card, your account either isn't set up for travel cards yet or you're in an account where your role can't create them. Our Customer Experience team can set you up.
Why this happens
FluzTravel cards are available to accounts approved for Fluz virtual cards. Access is set separately for each account, so your personal account and a business account you belong to can show different options.
On a business account, only Owners and Admins can create FluzTravel cards right now. Other roles won't see the option.
Coming soon for Spenders: We're working on letting Spenders request a FluzTravel card through the virtual card approval flow.
What to check
Make sure you're in the right account. If you switch between a personal and a business account, check which one is selected before you select Create card.
Check your role on a business account. If you're not an Owner or Admin, ask one of them to create the card for you.
Refresh the page or reopen the app. Then select Create card again.
Contact our Customer Experience team. If you still don't see the options, we'll check your account and get you set up.
What this doesn't mean
Not seeing the FluzTravel options doesn't mean anything is wrong with your account. Your other Fluz virtual cards keep working as normal.
Still stuck?
Contact our Customer Experience team and include:
The email on your Fluz account
Whether you're in a personal or business account, and the business name if it's a business account
Your role on the business account
Whether you're on the web or the app
A screenshot of the Create card menu
Still have questions? Reach out to our Customer Experience team.
Fluz is a financial technology company, not a bank. Banking services provided by partner banks, members FDIC.