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Neighborhood Eats FAQs

Written by Mar

Looking to make the most of Neighborhood Eats? This FAQ covers how to earn cashback, what qualifies, and what to do if something goes wrong. Be sure to check the list of participating restaurants before dining.

How do I find participating restaurants?

Visit the Neighborhood Eats page on our Fluz web platform to find a list of participating restaurants in your neighborhood.

Is there a cashback limit?

Yes. Cashback applies to payments made up to $3,500 per transaction. Amounts above this may not earn rewards.

How is my cashback calculated?

Cashback is based on the final captured amount charged to your Fluz virtual card. This may include tips and fees if they’re part of the final amount. Pending or pre-authorizations don’t count.

When paying at restaurants (or other places where tipping is common), an extra 20% may be temporarily added to the authorized amount to account for the tip.

Please note that your cashback will be calculated based on the final captured transaction amount after any adjustments, not the initial authorization. Learn more about this here.

When will I receive cashback?

Cashback usually appears right after your transaction, but may take up to 10 business days.

Do I need a Fluz virtual card?

Yes. Cashback is earned only when paying with a Fluz virtual card via Apple Pay or Google Pay.

Why didn’t I get cashback?

This can happen if:

  • The restaurant or location isn’t participating (see Participating Restaurants)

  • You ordered through a third-party app

  • A non-Fluz payment method was used

  • The transaction is still pending

  • Multiple reward platforms were involved

  • The $3,500 limit was exceeded

👉 If your transaction meets all requirements and cashback hasn’t appeared after 10 business days, contact Fluz Support.

What happens if I get a refund?

Cashback may be reversed for refunds, adjustments, or chargebacks. Partial refunds may result in partial reversals.

Do tips count?

Tips may count if included in the final captured amount.

What are the terms and conditions?

The terms and conditions are as follows:

  1. Cashback rates displayed on the Fluz merchant page are only valid at participating partner restaurants and select locations. Not all restaurant locations are eligible. Partner restaurants and locations can be found here.
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  2. Participating restaurants, eligible locations, cashback rates, and offer terms are subject to change or cancellation at any time without notice.
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  3. To earn rewards, purchases must be:

    • Made directly with an eligible participating restaurant, either in person or through the restaurant’s own website or ordering system. Purchases made through third-party delivery or ordering platforms, including but not limited to Uber Eats, DoorDash, Grubhub, Postmates, or similar services, are not eligible for cashback.

    • Paid for using a Fluz virtual card that is properly linked to your Fluz account. Personal bank cards or bank accounts are not eligible.

    • Made within the offer promo period
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  4. Cashback rates displayed are only applicable to up to $3,500. Amounts in excess of $3,500 may not earn cashback.
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  5. Cashback is typically credited immediately after a transaction, but in some cases may take up to 10 business days to appear in your account.
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  6. Cashback is calculated based on the final checkout or final captured transaction amount processed on the Fluz virtual card. This amount may include tips, service charges, and other applicable fees if they are included in the final captured amount submitted by the merchant. Pre-authorizations or pending amounts do not determine cashback.
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  7. Only one reward per transaction may be earned. Rewards cannot be combined with other promotions, discounts, or offers unless explicitly permitted.
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  8. Cashback is not guaranteed and is subject to successful transaction tracking and confirmation from the merchant and the card-linked offer network. Some transactions may take time to appear and be credited.
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  9. Cashback may be reversed or forfeited in the event of a refund, chargeback, or transaction adjustment.
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  10. Fluz is not responsible for purchases made at non-participating locations, using non-eligible payment methods, or through third-party platforms.
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  11. Additional restrictions may apply.

Still have questions? Reach out to our Customer Experience team.

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