When you use a Fluz virtual card at a restaurant, convenience store, specialty store, or barber shop where tipping is common, an additional 20% will be temporarily added to the authorized amount to account for the tip and withdrawn for the transaction.
Here’s an example of how it works:
You dine at a restaurant and your bill is $100.
The initial authorization includes a 20% tip, so we collect $120 from your account.
However, when the transaction is finalized, you actually tipped 18%, making the total charge $118.
After two days, we issue a $2 refund to your original funding source for the difference. The reason we wait for two days is to allow time for any adjustments to the final transaction amount before issuing a refund.
Any difference between the 20% we authorize and the actual tip amount will either be refunded to you typically in two days. If the tip is more than 20%, the funding source tied to that virtual card will be charged for the remaining amount.
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More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.