When using a Fluz virtual card, you are typically charged the final purchase amount with cashback applied.
For purchases involving multiple items shipped separately—such as orders from Amazon where different items come from different vendors—we handle authorizations differently.
Fluz does this to allow for adjustments, because the final amount may differ due to product availability, shipping costs, etc. Many merchants prefer to wait until goods are shipped or services are fulfilled before the final charge is processed.
Online Transactions with Multi-Vendor Purchases
You place an order with Merchant A for three different items from three different vendors:
Item 1: $100
Item 2: $100
Item 3: $100
Total: $300
We authorize and collect the full $300 from your account upfront. This simplifies the payment process and reduces multiple deductions from your account.
If Merchant A voids Item 3 before shipping and we receive a void notification, we will process your refund immediately. However, if we do not receive the void notification, the $100 refund will be issued after 30 days
This means you will see a single charge when funds are authorized but separate refunds when applicable.
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More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.