Congratulations on earning your cashback! Learn about what you can do with your well-deserved earnings below.

What is my Fluz Rewards Balance?

Fluz allows you to earn cash back instantly on your entire purchase amount when you pay at checkout through the app. The cash back stays in your Fluz wallet (tap into the top left corner for a detailed wallet view) until you withdraw it or use it to purchase more gift cards. This balance is known as your Fluz Rewards balance.

Can I pay with my available Fluz Rewards balance?

Yes, you absolutely can!

When purchasing gift cards via the app, you could use your Fluz Pay balance to settle the payment in full, or even use it in conjunction with another payment method (i.e. credit card or ACH).

When you do the former, you will get extra 1% cashback (cashback percentage may change anytime. Please refer to the amount for the final cashback rate).

The 1% additional cashback applies when your Fluzpay balance covers the full amount of the gift card. Otherwise, the additional 1% does not apply.

Example 1:
Gift card purchase amount: $20
FluzPay balance: $15
Additional 1% does not apply

Example 2:
Gift card purchase amount: $20
FluzPay balance: $25
Additional 1% applies

Before each purchase, you can click "Learn More" under "Apply Fluz Balance".

How do I use my Fluz Pay Balance for new gift card purchases?

  1. Once you've chosen a merchant and entered the amount to purchase, press "continue".

  2. In your list of available payment methods, choose "Apply Fluz balance".

  3. Finalize the purchase by entering your 4 digit security passcode.

What is the $26- Lifetime Cashback Requirement?

You must hit the minimum lifetime earnings requirement of $26 before you can withdraw your Fluz Rewards balance or use it to buy more gift cards. This is a one-time requirement only. After you've hit your first $26 in Fluz Pay earnings, you may withdraw or purchase anytime even if it's just $1.

This helps Fluz maintain a sustainable business and provide competitive cashback rates to our users.

Can I load physical gift cards into my Fluz Balance wallet?

No, right now Fluz only supports digital payments at participating retailers using Fluz Rewards.

What happens if Fluz cancels a Fluz Rewards purchase?

If Fluz cancels a transaction, you will not be charged.

If you paid with a credit card, your order is canceled and the purchase amount should be reversed. This action is immediate on our part, but may take up to 2-7 days for your bank to reflect on your statement.

If you want to reach out to our support team, feel free to use the Chat option at the bottom of your screen or if you're on the app, go to Help and chat with us.

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