It's our topmost priority to keep your Fluz account safe. You can learn more about this by clicking here.
Security Measures
Here at Fluz, we use a number of high-level measures to protect your account, ensuring your experience with us is safe and secure.
Here are some of those security measures:
Bank-Level Security
Fluz uses two-factor authentication, vaulted data storage, and industry-leading encryption protocol to protect our members. We also ensure any exchanged data is aliased to protect against interception.
256-bit Encryption
AES-256 encryption is the strongest encryption standard, with a key length of 256 bits, making it practically unbreakable by brute force attacks. Fluz deploys 256-bit encryption as an end-to-end standard.
PCI Compliant
All Fluz app solutions follow rigorous PCI DSS (Payment Card Industry Data Security Standard) compliance standards so your credit card data is fully protected from various forms of cyber theft.
How to keep your Fluz Account Secure
Beyond the security measures mentioned above, we apply to every Fluz account, here are some ways you can proactively protect your account:
Secure your 4-digit PIN
Besides requiring a password, Fluz adds a second layer of protection by requiring you to input a 4-digit PIN before you view your gift card information and before you make a purchase.
Strengthen your Password
One of the most important things you can do is use a strong password for your Fluz account. We suggest using a phrase that’s easy for you to remember or words that are not related to any of your personal information. The goal is to make this unique and hard for others to guess. You can also use a password manager to create and store strong passwords as well.
A strong password:Contains uppercase, lowercase letters, numbers, and special symbols, such as ./@#! %():
Is at least 10 characters long.
Doesn't contain memorable keyboard paths.
Doesn't have your personal information.
Is unique for each account you have.
Never share your password (not even to your friends or family!). If you’ve shared your Fluz credentials with anyone else or if you use the same password for different accounts, please change your password immediately.
Learn how to identify scams
Anyone can be a victim of scammers. Learning how to identify and avoid scams can help you safeguard your information.
Phishing is a form of cybercrime. It is a way scammers attempt to obtain sensitive information from you, such as your username and password, account information, or Social Security number. Once you're contacted, you may be led to click on a bad link, or enter your username and password on an illegitimate site that imitates the real one. Once the scammer has obtained your information, it can then be used to gain access to important accounts such as your email, bank, or other accounts, and can result in identity theft and financial loss. Read more on phishing and how to identify it here.
Keep in mind, Fluz Support will never do the following:
Ask you to send money through different apps such as CashApp or WhatsApp or via text messages
Ask you for your account password or your 4-digit PIN
Request that you download remote desktop access software
For any questions about our privacy policy or screening practices, please send a message to [email protected].
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More questions? Feel free to reach out to one of our Fluz Champs. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.