Fluz provides a second layer of security by enabling a passcode when you view your gift card information as well as before you make a transaction.
Note: Your passcode is different from your password. The passcode is a 4-digit pin entered before finalizing your purchase or before accessing your past purchases.
How to SET your 4-digit passcode:
Screens depicted may not reflect the latest version of the app.
1. On the home page, tap on the Menu icon at the top right of the screen
2. Tap on Privacy & Security
3. Tap on Passcode for you to create a new one
4. Type in a new 4-digit passcode, and follow the prompts until it is confirmed
How to CHANGE your 4-digit passcode:
Screens depicted may not reflect the latest version of the app.
1. On the home page, tap on the Menu icon (your avatar) at the top right of the screen
2. Tap on Privacy & Security
3. Tap on Passcode
4. Type in your current Passcode, followed by your new Passcode (you may be asked to re-type your new Passcode)
5. You will get a confirmation message that you have successfully changed your Passcode.
If you have forgotten your 4-digit passcode:
1. On the home page, tap on the Menu icon (your avatar) at the top right of the screen
2. Tap on Privacy & Security
3. Tap on Passcode
4. Tap on Forgot passcode? just above the number pad
5. Type in your Password and tap on Continue
6. On the number pad, type in your new passcode (you may be asked to re-type your new Passcode)
7. A success screen will appear to confirm that you have reset your passcode.
Please note that your PASSWORD is not the same as your 4-digit PASSCODE. Your password keeps your app secure while your passcode is an added security feature to confirm your identity before completing a purchase.
More questions? Feel free to reach out to one of our Fluz Sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.