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Transaction Errors

My transaction did not go through, purchase errors, unsuccessful transactions

Mar avatar
Written by Mar
Updated over a week ago

This article will help you learn why some transactions are unsuccessful and what you can do when these errors occur.

Common transaction errors:

Bank Account Error:

This can happen due to your bank's system not responding or your bank information may not be updated.

Error

Action

  • Please verify that your account is active and up-to-date and try again.

  • It looks like this bank account is not linked with Fluz anymore, please pick an active account and try again.

  • Please select a valid checking or savings bank account and try again.

  • You must choose a backup payment method to complete your ACH payment.

  • Your backup payment method must be verified, please verify or pick another verified method and try again.

  • The selected bank is not responding, please try again later or contact customer support.

  • It looks like you do not qualify for using ACH payment yet, contact support for more details.

  • Your bank charge was declined, please verify if your account is up-to-date and try again.

  • Your bank charge was declined, please contact your bank.

  • Your bank indicated this account is locked, please contact your bank.

  • This account does not have any available checking or savings accounts.

  • Bank account credential access has expired, please re-login in the payment methods section.

  • We are experiencing temporary issues with linking your bank account, please try again later or contact customer support.

  • Looks like bank account linking service is on maintenance, please try again later.

  • Access granted to us for linking your bank account has expired.

  • We were not able to identify your bank or your bank is not currently responding, please try again or contact customer support

  • Looks like this bank is no longer supported, please select a new bank and try again or contact customer support

  • Bank/ACH payment is currently unavailable. Please try another payment method instead.

When these errors occur, you can try to complete your transaction at a later time.


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Please check that the information that you used when linking the bank account to Fluz is correct. If you need to update any information, please remove the bank account and relink it with the correct information. Also, make sure that account has enough funds to cover the purchase and that the account is not closed.
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You can also use another payment method to complete the transaction. We recommend that you use a debit card for a higher cash back rate.

Bank Card Error:

This error can happen when the connected card payment is declined, information on the card is incorrect or incomplete, or the bank's payment processor is unable to complete the transaction.

Error

Action

  • Looks like this bank card is not a valid card, please select a new card and try again.

  • Looks like this card is no longer linked with Fluz, please pick another card and try again.

  • Your card was declined, please contact your bank for more details and try again later or contact customer support.

  • Your card was declined, please contact your bank for more details.

  • Looks like your card has not been verified yet, please verify your bank card in the payment methods section and try again.

  • Failed to delete the bank card.

  • Your bank charge verification has expired, please contact customer support!

  • This card has been already verified! Please pick another card and try again.

  • There is no ongoing bank charge verification for this card. Please initiate new verification.

  • Failed verification of the bank charge due to too many failed attempts. Please contact customer support.

  • There is already ongoing bank charge verification for this card, please proceed to verify the charge.

  • Sorry, card removal is not allowed at this time. It looks like this card was recently used as an ACH backup payment. Please try again once the ACH transaction has cleared (up to 15 days from date of purchase).

  • Your card has expired. Please try a different payment method.

  • Your bank declined the bank hold. Please contact your bank to resolve and try again.

  • Incorrect billing address. Please add your bank card again with the correct billing address.

  • Your CVV needs to be updated. Please add your bank card again with the correct billing address.

  • Backup payment method was declined by your bank. Please contact your bank to resolve or try another payment method.

  • Sorry, we are unable to verify your card.

  • Sorry, we are unable to remove your card.

  • This prepaid card can only be used once on Fluz and has already been used. Please try a different payment method.

  • This merchant category is not allowed on this card. Please try another payment method.

  • We are unable to process your transaction with this card. Please try another payment method.

  • Unfortunately, we cannot support this card at the moment. Please try another payment method.

When this error occurs, we recommend that you use another card as a funding source.

You can also use another payment method to complete the transaction.

Learn about what payment methods you can use here.

Fraud Errors

Fraud errors happen when our automated fraud filters flag a payment method, spending activity and other things related to your account. These filters are put in place to ensure your account and that of other cardholders remain as safe as possible.

Error

Action

  • We noticed unusual activity and we have to review your account, please contact customer support for more details.

  • Verify yourself in the Privacy & Security section so our team can update your status.

When a fraud error occurs, your payment method will be placed under review and you will be unable to complete this transaction. You may need to complete additional steps to complete the verification process (eg. ID verification, Email verification or Bank hold verification).

Please contact our customer support team so and learn more about what you can do when your payment method is flagged here.

While your payment method is under review, you can use another payment method to complete the transaction.

Funding Source Declined Error

This error occurs when there is not enough funds available to complete the transaction or when there is a balance error.

Error

Action

  • Please try a lower amount or another payment method.

  • Looks like your card does not carry enough balance to cover this transaction.

Please check that the bank account or card connected to funding source has enough funds to cover your purchase.

You can also use another payment method to complete the transaction.

Internal Error

This is error is usually a catch-all error that can be caused by multiple reasons such as too many failed attempts, identical purchases or you do not have the latest version of the app.

Error

Action

  • We are experiencing some difficulties processing your request, please try again or contact customer support.

  • Too many failed attempts, please try again in 15 minutes.

  • Access to this resource is forbidden.

  • Unable to complete transaction. Please try again later. If you see a charge, it will automatically fall off within 2-7 business day.

  • To make purchases, please update your app to the latest version in the Google Play Store.

  • To make purchases, please update your app to the latest version in the App Store.

  • Sorry, we are having issues with one of our requests, please refresh the page and try again or contact customer support.

When this error occurs, please take a screenshot and report a bug via the app. Read this link to show you how.

You can also hard close the app for a few minutes and go through the check-out process again.

If the error persists, please use another payment method to complete the transaction.

Limit and Merchant Error

A limit error occurs when you've exceeded your spending limit with the merchant or your spending limit with the payment method. Merchant errors occur when the merchant is under maintenance.

Error

Action

  • Daily spent limit exceeded at this store. Please try again tomorrow or browse other stores instead.

  • Weekly spent limit exceeded at this store. Please try again tomorrow or browse other stores instead.

  • Monthly spent limit exceeded at this store. Please try again tomorrow or browse other stores instead.

  • This purchase will exceed your total allowed purchase limit, please try again later or contact customer support.

  • Daily account spent limit exceeded. Please try purchasing again tomorrow.

  • This deposit will exceed your total allowed deposit limit, please try again later or contact customer support.

  • You have exceeded the spend limit for this payment method. Please try another payment method.

  • Sorry, this store offering is currently on maintenance and can not be purchased, please try again later.

  • Sorry, we are unable to get available stock for this offering, please try again or contact customer support.

Make sure you do not exceed your allowable spend or deposit limits while using the app.

You can also use another payment method to complete the transaction.

For merchant maintenance issues, please complete the transaction at a later time.

Other Errors

Some transaction errors may not fall under the categories above. These errors might include a specific payment method not being accepted and your address information might be incorrect.

Error

Action

  • Selected payment method is not allowed for this offer. Please select a different payment method and try again.

  • Selected payment method is currently restricted. Please try another payment method.

  • You made this exact transaction recently. Please try again later or adjust your payment details.

  • Looks like you do not carry enough balance to cover this transaction.

  • Sorry, purchasing this store offering is only available to customers with an address in the United States.

  • We are missing a billing address for this payment source, please update your payment method with an address and try again.

If the payment method is not allowed, please use another payment method to complete the purchase.

Please allow 5 to 15 minutes in between identical purchases. You can make consecutive transactions but with different amounts or use another payment method for similar purchases.

Make sure your Fluz balance is enough to cover your purchase.

Keep the address updated on all your payment methods.

More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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