Connecting with Fluz

How do I reach out to Fluz? email us, call us, report a bug

Mar avatar
Written by Mar
Updated over a week ago

We always love hearing from and connecting with our Fluz community! Learn about the best ways to reach us in this article.

How do I sign up for the Fluz Community Forum?

Our community is one of Fluz's main pillars. If you don't have a Community Forum Account yet, here's how to create one:

  1. Visit Fluz Community Forum and press "Sign in" found in the top right corner.

  2. If you're using Safari, you may be asked to allow cookies through several pop-ups. You may have to press "continue" up to 3 times.

  3. Select "Sign Up". If you've previously communicated with our support staff, you may already have an account but you probably don't have a password yet. In this case, press "Get A Password". Another option is to simply sign in with Google

  4. Next, enter your full name and email address. Please use the same email you used to register your Fluz account.

If you're on your iPhone and having trouble accessing the page, you can try this troubleshooting tip:

  1. Go to your Settings app

  2. Search for "Safari" or "Google Chrome", depending on what you're using

  3. Scroll down and toggle the buttons for "Prevent Cross-site Tracking" and "Block All Cookies" to OFF.

Is Fluz on any social media platforms?

Absolutely! We want to connect with you in as many ways as possible. To know what we’re up to, and to get the latest on promotions and Fluz news, you can always reach us through the following platforms:

  • Tiktok, for the best tips on money and finance:

  • Facebook, for the latest promotions and updates:

  • Instagram, for some fun pictures and the most relatable captions:

I have a suggestion! Where can I send it?

If you have a suggestion, we'd love to hear it! On your Fluz app:

  1. Navigate to the Discover page (magnifying glass icon).

  2. Tap on the Question Mark at the top right of the page.

  3. Tap on More options.

  4. Tap on Call us or Email us.

I found a bug or experienced an error while using my app. What do I do?

Found something that isn't working quite right and needs help fixing it? Let us know!

  1. Navigate to the Discover page (magnifying glass icon).

  2. Tap on the Question Mark at the top right of the page.

  3. Tap on More options.

  4. Tap on Report a bug at the top left of the screen.

Please also provide a screenshot so we can get a glimpse of what you are seeing. Providing as many details as you can, such as the issue you are having or the device you are using, will be very helpful to us.

What is the expected response time for my help ticket?

Our support team is working hard to get to your requests, and to respond within 1-2 business days!

Please note: Estimated response time may increase during periods of heavy purchasing, such as the holiday season.

More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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