This article will share information on preventing scams and keeping your payment information and Fluz account secure.

Staying Safe and Avoiding Scams

Fluz App wants to help you keep your money safe. To do so, follow these best practices for recognizing and avoiding scams, reporting phishing attempts, and keeping your Fluz App account secure. Please note that Fluz gift card purchases are non-refundable and cannot be returned.

How to Recognize and Avoid Scams to Keep Your Money Safe

Fluz' bank hold verification process ensures that the payment information is received with our users' permission and remain safe. However, we recommend that our users do their part in making sure that their information is also kept secure. When using the Fluz App to purchase gift cards, we strongly recommend that you:

  • Make sure your payment method's information is always kept secure

  • Do not send photos of your card's information to friends, relatives, or people requesting for this

  • We do not encourage sharing your Fluz gift cards. However, if you are going to share your gift card, only send your gift card's information to people you trust. Fluz is not liable for stolen or used gift cards.

Avoid Fake & Fraudulent Fluz App Service Representatives

Fluz Support is only available through our email, [email protected], our customer support hotline, +1 646-760-7479, and through our chat option which can be accessed on the app or through the Chat option at the bottom of the screen.

Fluz Support will never ask you to:

  • provide your password, your 4-digit passcode

  • provide your complete bank, credit card, or debit card information

  • send a payment, make a purchase, download any application for “remote access” or complete a "test" transaction of any kind

  • send your gift card information to anyone

  • take money out of your payment methods

  • create an account on Fluz, purchase gift cards, and provide those gift cards' information

If someone pretending to work for Fluz Support does any of the things above, they’re a scammer trying to gain access to your account and steal your gift cards, or find out about your payment method's information.

What is Phishing?

Phishing is a form of cybercrime. It is a way scammers attempt to obtain sensitive information from you, such as your username and password, account information, or Social Security number. Phishing attacks often start with an email, phone call, or text message by someone posing to be someone else or a legitimate institution.

A scammer may call, email, or text you, pretending to be someone from Fluz or another company or authority you know or trust. Remember that phishing websites and links may look similar to real websites. Scammers may try to convince you to download software, saying it’s required to fix problems with your account. They may also ask you to give them your Fluz username and password, personal information, or information for other platforms you may use.

Verified emails from Fluz will always come from a @fluz.app address.

If you receive a suspicious social media message, email, text message, or phone call regarding Fluz App, or see a phone number that you believe is illegitimate, please contact support through your app or at [email protected] to report the incident. Fluz will investigate and take necessary actions. You may also contact us at +1 646-760-7479

What can I do if someone has gained access to my Fluz Account?

You would need to immediately report this to our Safety team at +1 646-760-7479 to report scam-related activity. Your account will be temporarily "locked" so that you nor the person who gained access to your account can view and or purchase new gift cards.

What can I do if I get scammed and my payment method was used on Fluz?

If you have an unauthorized charge on your payment method, please reach out to our Safety team at +1 646-760-7479 to report scam-related activity.

What are the common types of scams?

Here at Fluz, we ensure to secure and protect every Fluz account by enforcing security measures and recommending best practices. It's important to stay on top of scams, so here are some tips for identifying them.

If someone is promising something that sounds too good to be true (e.g., a “hack” or free money in exchange for you sending them a payment first), then it is almost certainly a scam. Always be wary of individuals promising you anything. What scammers do, by and large, is promise you something, take your money, and then never deliver on what they promised. Here is a list of common scams to help you avoid them:

  • Puppy/Pet Deposit Scam

Scammers will claim to have newborn puppies or pets and request a deposit in order to secure them. These scammers usually won’t communicate over the phone, post fake photos, and will offer to sell purebred, highly sought-after animals at an extremely low price. These scammers may request photos of your credit card/debit card or even prepaid gift card information as proof of payment to them. Do not do this!

Don’t send money to someone you don’t know who is promising to deliver you something at a later date. Always verify those you send money to and pay them after you receive that which you purchased.

  • Impersonation Scam

Scammers will claim to be someone you know such as a family relative, your long-time friend, or even a colleague/boss at work. They will try to convince you that they are in need of financial help and will create a sense of urgency. More often than not, they will contact you through fake social media accounts, text messages, or even fake company emails. They may request your sensitive information such as your payment details and have you send it to them. With Fluz, they might tell you to create a Fluz account, buy a gift card, and share with them the gift card's information. Don't trust this! This is a scam.

  • Mystery Shopping Scam

Mystery shopping is a method used by marketing research companies and organizations that wish to measure the quality of sales and service, job performance, regulatory compliance, or to gather specific information about a market or competitors, including products and services. Scammers take advantage of this by impersonating a big company and may ask you to participate to be a "Mystery Shopper". In exchange, they will provide you with monetary rewards. However, to claim this reward, scammers will ask you for a "deposit" and this may be in the form of prepaid gift cards, your payment information, and even sensitive data. Scammers would ask for photos of your payment methods and once they have this, they can use your payment details and make unauthorized charges.

  • Cash / Cryptocurrency Flipping Scam

Scammers will claim to have the ability to “flip” your money, whether it's cash or cryptocurrency. They will promise to increase your money if you first send them funds (they sometimes say that this a “deposit fee” or “account verification”). These scammers will take your funds and then never send you anything in return. If someone is promising you free money in return for sending them a payment, it is a scam. There are no legitimate businesses that flip cash. They are all scams.

  • Online Marketplace Scam

Scammers can also reach out to you representing online marketplaces such as eBay, Etsy, Facebook Marketplace, etc. The scammer may claim to promise you goods without providing proof that those goods actually exist. They will ask you to confirm payment before they release the goods to you. This may be in the form of requesting your payment information, sensitive & personal information, and even photos of your cards. Never share this information with them! Most of the time, these marketplaces have guidelines on how to buy & sell items, so we encourage you to follow them. Never provide your payment information without actually receiving your goods.

  • Cheque Claiming Scam

Similar to the Payment Claiming Scam, scammers may even go beyond and show you proof of the payment that you "deserve" by sending you photos and even sending you actual cheques. with your name on it. However, in return, they ask you to send them a form of payment such as gift card payments, sharing your card's information, etc. Unfortunately, this is a scam because when you try to cash in the cheque, it will bounce off because there's no actual money in them. No matter how real these may feel if someone is promising you money in return for sending them a payment, it is a scam.

  • Payment Claiming Scam

Scammers will ask you to “claim” a payment that you “deserve” by sending money to them. These payment-claiming attempts are always scams. These come in the form of emails, texts, or even phone calls, and these scammers will often say that you have earned a lot of money. Sometimes, they create stories such as mentioning that there was an old relative of yours who left you a large amount of money in their will. However, to claim this, you would need to share some form of payment method to prove you're actually the right person. Never send money to another person expecting a larger payment in return. Just like with Cash Flipping, if someone is promising you free money in return for sending them a payment, it is a scam.

There is no such thing as “claiming” a payment by sending money to Fluz. Fluz will never request funds from a customer for any reason.

  • Car / Home Rental Deposit Scam

Scammers can also act as a car rental service or real estate brokerage and provide their services without ever providing proof that they actually exist. This includes promising to find you a cheap apartment or offering an apartment at a much lower rate than normal, but requiring you to send them a deposit first (e.g., before touring the prospective rental). The same goes for car rentals. They may ask you to send a deposit so they can reserve the car for you.

Never send money to someone you don’t know who is promising to deliver you something at a later date - like an apartment or car rental. If you can’t verify who someone is or the legitimacy of what they are offering, it’s probably a scam.

If you want to reach out to our support team, feel free to use the Chat option at the bottom right of your screen or if you're on the app, go to Help and chat with us.

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