How do I process a refund request for Fluz virtual cards?

Refunds are automatically initiated by the merchant for virtual cards that have been charged or for virtual card transactions that have been completed.

When Fluz receives the notice from the merchant about your refund, we will post the credit to your account automatically. We will credit the funds back to your Fluz Balance. No action from you is required.

Once we receive a refund from the merchant, the funds will automatically be returned to your Fluz Balance within 2 business days.

This may be because the updated status of your transaction has not yet reflected in the Fluz system. It normally takes 24 hours for Fluz to receive a refund status from the merchant. After which, it may take up to 2 business days for the balance to be returned to your Fluz Account.
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If you still haven't received your refund after this period, please reach out to our Customer Team via [email protected].

Fluz will only charge you for your virtual card once the merchant authorizes the transaction. You will not be charged for any virtual card that was not used.

If in any case you were charged by the merchant, please reach out to the Fluz Customer Support team to assist you with your refund. Refund processing times may vary depending on your financial institution, and it may take up to 7 business days for the funds to appear back in your account.