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Can I process a refund request for my digital gift cards?
Can I process a refund request for my digital gift cards?

refund request, refund, purchase not charged, 1-time card refund, multi-use card refund

Mar avatar
Written by Mar
Updated over a week ago

Are Fluz gift cards refundable?

Gift cards purchased from Fluz are individual merchant gift cards. They are not "Fluz gift cards". As such, we encourage you visit the merchant's website prior to purchasing a gift card from Fluz -- gift cards are subject to that individual merchant's terms and conditions.

All gift cards delivered active and intact are considered final, and non-refundable. There may be certain instances wherein a refund may be offered, but this is subject to investigation by the team.

In case Fluz can accommodate a refund, it may be subject to a restocking fee. The restocking fee is determined on a case-to-case basis and may range from 10-40%.

How do I process a refund for my gift cards?

For any refund request, please reach out to our Customer Team and they will be happy to assist you. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us. You may also send us an email at [email protected].
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Please be ready to provide the following information:

  • Fluz-registered email address

  • Order ID

  • Merchant & transaction Amount

What are the instances wherein I can be offered a refund?

The following are cases wherein we may offer a refund. Please take note that we can only refund gift cards that are unused and still fully intact.

  1. Gift Card details not available on the app

  2. Duplicate Transactions

For further assistance, please reach out to our Customer Team via [email protected].

How long does the refund process take for gift cards?

Approved refunds are processed by the team as quickly as possible. The whole refund process may take up to 15 business days.

More questions? Feel free to reach out to one of our Fluz Sidekicks. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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