Learn about legal identity verification below:

Why do I need to provide my Social Security Number?

In the near future, Fluz plans to release exciting new payment features, including 2% cash back anywhere Visa is accepted and the ability to deposit funds into your Fluz account. These features require Fluz to implement new AML/KYC measures as mandated by federal regulation to ensure we know the true identity of our users. As such, we will be asking for the following information.

  • Legal address

  • Date of Birth

  • Last 4 digits of SSN/ITIN

While users who do not provide this information can still use Fluz, certain features will not be available to them.

What if I don't have an SSS/ ITIN or if i'm an international user?

You may still continue to use Fluz and buy digital gift cards however, certain features including but not limited to purchasing Visa Prepaid cards and the ability to deposit funds into your Fluz account will not be available to you.

Can I use the Fluz cash balance feature if I have an ITIN?

Yes, you can use the cash balance feature even if you only have an ITIN.

If you run into any issues when signing up please reach out to support feel free to use the Chat option at the bottom of your screen or if you're on the app, go to Help and chat with us.

Why can’t I verify my legal identity? My SSN was not accepted.

If you are having issues verifying your legal identity, here are some things you can try:

  1. Make sure you are entering your full legal name as displayed in your driver’s license.

  2. Make sure you are entering your permanent address including apartment number, and not a temporary address

  3. In case you have recently moved, please try your prior permanent address

  4. Triple check that the last 4 digits of your SSN is correct.

  5. Before you try submitting again, please double check all your information (date of birth, full legal name, address and SSN) are entered correctly.

    If you continue to encounter issues, please reach out to our customer support team by chatting with us or sending us an email. Providing screenshots or videos of the error message you received will greatly help us diagnose the issue.

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