Learn about legal identity verification below:
Why do I need to provide my Social Security Number?
Currently, you have the ability to deposit funds into your Fluz account via Cash Balance Top Up. This requires Fluz to implement new AML/KYC measures as mandated by federal regulation to ensure we know the true identity of our users. As such, we will be asking for the following information.
Legal address
Date of Birth
Last 4 digits of SSN/ITIN
How do I complete Legal Identity Verification?
Completing Legal Identity Verification is quick and simple! You can read about the steps here.
What if I don't have an SSS/ ITIN or if i'm an international user?
No worries! You may still continue to use Fluz, as long as you have a US legal address. However, you may experience limitations on your account. Please complete verification by doing the following:
Ensure you are using the latest version of the app. If not, download the latest version from the App Store/ Google Play Store.
On the Fluz App, tap on your Wallet at the top left corner of your screen.
Tap on the arrow under Fluz Balance.
Tap on Get Verified on the right of your screen.
Tap on Verify Yourself.
Input your details.
When you get to the "Verify your last 4" screen, tap on "I don't have my SSN or ITIN" below Continue.
Follow the prompts to complete verification.
Alternatively, you could also do the following:
Ensure you are using the latest version of the app. If not, download the latest version from the App Store/ Google Play Store.
On the Fluz App, navigate to the Inbox Tab.
Wait a little bit for the message "Get the full - on experience" to appear, and tap on Verify.
Tap on Verify Yourself.
Input your details.
When you get to the "Verify your last 4" screen, tap on "I don't have my SSN or ITIN" below Continue.
Follow the prompts to complete verification.
Can I use the Fluz cash balance feature if I have an ITIN?
Yes, you can use the cash balance feature even if you only have an ITIN. Simply input your ITIN instead of your SSN when you are prompted.
If you run into any issues during verification, please reach out to support feel free to use the Chat option at the bottom of your screen or if you're on the app, go to Help and chat with us.
Why can’t I verify my legal identity? My SSN was not accepted.
If you are having issues verifying your legal identity, here are some things you can try:
Make sure you are entering your full legal name as displayed in your driver’s license.
Make sure you are entering your permanent address including apartment number, and not a temporary address
In case you have recently moved, please try your prior permanent address
Triple check that the last 4 digits of your SSN is correct.
Before you try submitting again, please double check all your information (date of birth, full legal name, address and SSN) are entered correctly.
If you continue to encounter issues, please reach out to our customer support team by chatting with us or sending us an email. Providing screenshots or videos of the error message you received will greatly help us diagnose the issue.
More questions? Feel free to reach out to one of our Fluz Sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.