Here at Fluz, we ensure to secure and protect every Fluz account by enforcing security measures and recommending best practices. It's important to stay on top of scams, so here are some tips for identifying them.

If you ever feel your account security has been compromised, contact Fluz Support immediately at [email protected] or call +16463629106.

Phishing

Phishing is a form of cybercrime. It is a way scammers attempt to obtain sensitive information from you, such as your username and password, account information, or Social Security number. Phishing attacks often start with an email, phone call, or text message by someone posing to be someone else or a legitimate institution. Once you're contacted, you may be lead to enter your username and password on an illegitimate site that imitates the real one, to disclose personal information over the phone, or to click on a bad link in an email or a text message that results in the scammer gaining access to your information. This information can then be used to gain access to important accounts such as your email, bank, or other accounts, and can result in identity theft and financial loss.

How to recognize phishing

A scammer may call, email, or text you, pretending to be someone from Fluz or another company or authority you know or trust. Remember that phishing websites and links may look similar to real websites. Scammers may try to convince you to download software, saying it’s required to fix problems with your account. They may also ask you to give them your Fluz username and password, personal information, or information for other platforms you may use. They may also try to convey a false sense of urgency to get you to share information that you normally would not. Scammers may also text you with attractive offers for free stocks or other enticing deals. Always be careful when clicking on links in text messages and emails that you don’t expect or recognize—especially if they sound too good to be true. If you want to learn more about how to spot phishing, we recommend reviewing this guidance from the FTC to learn how to recognize and avoid phishing scams.

The scammer may attempt to contact you through a phone call, email, or text, pretending to be a representative of Fluz or an authority you may know or trust. Keep in mind that these phishing websites and links may look almost the same as the real websites. Scammers may attempt to persuade you to download software, explaining to you that it's required to solve the issues with your account. They may also ask you to give them your Fluz username and password, personal information, or information for other platforms you may use. Sometimes, they also act as if there was a sense of urgency which may convince you to share information you would not normally share with other people. These scammers may also text you with lucrative offers or other enticing deals. Always be vigilant and careful when clicking on harmful links in text messages and emails that you don’t expect or recognize—especially if they sound too good to be true. If you want to learn more about how to recognize phishing, we recommend reviewing this guidance from the FTC.

ALWAYS REMEMBER

Keep in mind, Fluz employees and support agents will never do the following:

  • Ask you to send money through different apps such as CashApp or WhatsApp or via text messages

  • Ask you for your account log-in details or your 4 digit Fluz passcode

  • Request that you download remote desktop access software

  • Send screenshots of your ID. (We only require IDs via direct upload to the Fluz app.)

  • Ask for your complete credit card information and details.

Take Action

Contact Fluz Support immediately if you notice any unusual logins, activity you don’t recognize, or if someone contacts you pretending to be from Fluz. Once we receive your report, our team will ensure the proper steps are taken to protect your account and help prevent further unauthorized activity. You can contact us directly at [email protected]. Further, we strongly suggest reviewing and following these account security best practices for your Fluz account, as well as all your online accounts. If you’ve shared your Fluz credentials with anyone else or if you use the same password for a different online account, please change your password immediately and secure your passcode for your Fluz account.

Protect yourself and your accounts beyond Fluz

Anyone can be a victim of scammers. It's best to be mindful that scammers can target any account, so it’s essential to use strong security practices across all of your online accounts—especially for the email and phone number associated with your Fluz account. We strongly suggest using a complex and unique password, and if available, using Two-Factor Authentication for each online account. A strong password:

  • Contains uppercase, lowercase letters, numbers, and special symbols, such as ./@#! %():

  • Is at least 10 characters long.

  • Doesn't contain memorable keyboard paths.

  • Doesn't have your personal information.

  • Is unique for each account you have.

We recommend applying these best practices to all your online accounts as well.

Still have questions? Contact Fluz Support

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