Fluz merchants have their own page on Fluz. That page is the most up-to-date place to find how to redeem a gift card, how to check its balance, the store's terms and conditions, how to reach the store's support team, spend limits, and current virtual card offers.
Open a store's page
Go to fluz.app/stores.
Use the search bar to find the merchant, or browse All Stores or Categories.
Click the merchant to open its page.
Note: Logging in matters
Some details, like spend limits and the virtual card offers available to you, depend on your account and only show once you're signed in.
View gift cards and virtual cards
At the top of the store page you'll see a toggle for Gift card and Virtual card. Click either one to switch views. Each view has its own offers and details, so check the one that matches how you plan to pay.
Below, you'll find a menu that jumps straight to each section of the page, such as Usage instructions, Specs, FAQs, About and Check balance.
Note: If you only see one of the two, that's the only option currently available at that store.
How to redeem a gift card
In the Gift card view, go to Usage instructions. If the store has specific usage instructions for how to redeem a gift card, you'll find those step-by-step instructions under the heading How to use a gift card at [store], split into Online and In-Store tabs where the store accepts both. You will also find helpful Troubleshooting suggestions in this section.
How to check a gift card balance
Click Check balance in the page menu, or scroll to How to check your balance at [store]. Depending on the store, you'll see:
Online — a Balance checker link to the store's official site.
By phone — the store's balance line.
Fluz doesn't run its own balance checker. The balance is held by the store, so the store's checker is the source of truth.
Terms and conditions
Scroll to Terms and conditions in the Gift card view. This is where the store lists what its gift cards can and can't be used for, where they're valid, and a link to the store's full terms.
Contacting the store's customer support
Go to Specs (the Specifications section). There you'll find:
Call support — the store's phone number.
Gift card help center — a link to the store's own gift card help pages.
Store locations — a store locator, for stores with physical locations.
For problems with a gift card itself, such as an "invalid code" message, the store's support team is usually the fastest route, because only the store can see the card's status. See I'm having issues with the gift card I purchased.
Spend limits
While logged in, check the Spend limits section of the store page. It shows any limits on how much you can spend with that store through Fluz.
Frequently asked questions
Click FAQs in the page menu, or scroll to Frequently asked questions, for common questions about buying and using that store's gift card or virtual card.
Important notes before you redeem
Store-specific details that affect redemption are spread across a few places on the page. Check these before you buy or use a card:
The summary at the top of the page — the available amounts and whether the card works online, in-store or both.
Specs — Redeemable (online or in-store), Expiration, Refundable and Reloadable.
Terms and conditions — restrictions such as which websites or countries the card works in.
Usage instructions — any store-specific steps, such as entering a PIN or redeeming to your store account before checkout.
Virtual card offers
Switch to Virtual card at the top of the page, then scroll down to see the offers for that store. Each offer shows its cashback rate and the card program it applies to.
Rates can differ by card program, so the card you create determines the rate you earn.
Click an offer's terms before creating a card. Some offers have caps or conditions.
When you're logged in, you'll only see the offers available to your account.
For more on reading rates, see Where to find Virtual Card cashback rates. To create a card from an offer, see How to find cashback offers and create a Virtual Card on the Fluz web portal.
If a section is missing
Not every store has every section. A store that's online-only won't list store locations, and some stores only publish a phone balance line. A missing section doesn't mean anything is wrong with your card or your account.
Still stuck?
Contact Fluz support and include:
The store name and whether it's about a gift card or a virtual card.
For a gift card: the order or purchase ID and the gift card amount.
For a virtual card: the last four digits of the card and the transaction ID, if there is one.
What you were trying to do, such as redeem, check a balance or create a card.
A screenshot of any error message, and of the store page section you were looking at.
Roughly when it happened.
FAQ
Where did the Help Center article for my store go?
Where did the Help Center article for my store go?
Store-by-store articles have been retired. All of that information now lives on the store's page, where it's kept current.
The store page and something I read elsewhere disagree. Which is right?
The store page and something I read elsewhere disagree. Which is right?
The store page. For anything about the gift card itself, the store's own terms and support team have the final word.
Why is the rate I see on the store page different from what a friend sees?
Why is the rate I see on the store page different from what a friend sees?
Virtual card offers depend on the card programs available to each account. When you're logged in, the page shows the offers that apply to you.
Can I see a store's page without logging in?
Can I see a store's page without logging in?
Yes, but spend limits and the virtual card offers available to your account only show once you're logged in.
Still have questions? Reach out to our Customer Experience team.