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Paying Fluz by wire

If you'd like to push funds to Fluz, rather than having us pull them, you can top up your Fluz balance by wire or ACH transfer.

Written by Mar

⚠️ Watch out for payment scams.

Never trust banking details that were emailed, texted, or messaged to you, even if the invoice looks like it came from Fluz.

This article is the only official source for our banking details. If any details you've been given don't match the instructions linked below, stop and contact us before sending money.

Sending a wire or ACH transfer

Before you start, ensure the following requirements are met to avoid wire transfer delays or returns:

  • The sending account is a U.S. bank.

  • The account is the same name as your Fluz account (the same legal name, or the same business name). Third-party and mismatched-name transfers are returned to the sender.

  • The transfer includes a memo in our required format.
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Step 1 — Download our banking details

Fluz wire and ACH transfer instructions

Use only the details in this file. They're the same for wires and ACH transfers.

Step 2 — Add our required memo

Every wire and ACH transfer has a memo or note field. When sending a wire or ACH transfer to Fluz, enter:
​

FLUZ [email protected] YYMMDD

Step 3 — Email us your confirmation

Send the following to [email protected]:

  • A screenshot of your transfer confirmation

  • The email address of the Fluz account you want the funds applied to

When your funds arrive

Once the transfer settles in our bank account, we apply the funds to your balance and email you a confirmation. That email includes instructions for tracking the payment on your Transactions page.

Transfer settles

Loaded to your Fluz balance by

Before 10:00 AM ET

11:30 AM ET, same day

Before 5:00 PM ET

6:30 PM ET, same day

After 5:00 PM ET, or on a weekend or bank holiday

Next business day

Note: the clock starts when the funds settle with our bank, not when you initiate the transfer. Wires usually settle the same day. ACH transfers typically take one to two business days.

Troubleshooting

I didn't get a confirmation email

Please:

  1. Check your spam and junk folders.

  2. Confirm with your bank that the transfer was sent and has left your account.

Still nothing? Email [email protected] with your transfer confirmation and we'll track it down.

My transfer was returned to my bank

The most common cause is a name mismatch: the sending account must be in the same legal or business name as your Fluz account. Check with your bank, then resend from a matching account.

I forgot to include the memo

Email [email protected] with your transfer confirmation and the Fluz account email, and we'll match it manually.

More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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