From logging in, logging out, emails and contacts, read the commonly asked questions about your Fluz account below.


How do I update the email address on my account?

To update your email address, just follow along with these simple instructions:

  1. Log into the app and go into the More menu denoted by the 3 horizontal lines near the top right of the screen.

  2. Then click Edit your profile under your name.

  3. The final step is to simply tap your email. This will pull up your device keyboard. Press backspace until the old email is erased, then type in your updated email.

Please note: You will be required to verify your new email address before you are able to withdraw your funds. For instructions on how to verify your email, read here.

How to Connect with your Contacts on Fluz

Inviting your friends and family has gotten easier with Fluz! You'll be earning those extra vouchers and increasing your cashback earnings in no time!

Here's how to use the new Invite Contacts feature on Fluz:

  1. Make sure you're on the latest version of the Fluz App. Head over to your app store and make sure to update!

  2. Once you've updated, click on the Invite button found at the bottom of your Fluz App.

  3. Click on "Find people to invite and earn rewards with".

  4. You'll be asked to Connect your Address Book. Click Okay. Fluz will then ask for access to your Contacts.

  5. Once you've given permission, you'll be sent back to your Fluz App, viewing the Invite Contacts page. Make sure to click the Allow button to start loading your contacts.

  6. After your contacts list has been loaded, you would see a Recommended and All Contacts List.

  7. Your Recommended list are your contacts who also have friends who are using Fluz but have not yet joined! Your All Contacts list would show your contacts who are totally new to Fluz.

You now have the ability to invite your contacts to join Fluz! You can click Invite beside your contact and it would pull up your messages app with a pre-populated message that has your referral code! Feel free to edit this as much as you like!

After inviting them, you would have the option to remind them by clicking Remind beside your contact.

Your contacts who are already on Fluz would show a green checkmark beside their name.


What are Recommended Contacts?

Fluz makes it easier for you to grow your network by recommending you contacts who are most likely to join Fluz! With Recommended Contacts, you’ll learn which of your friends are not yet on Fluz but already have a number of friends that are part of Fluz.

Keep in mind that these are contacts that other members of Fluz also have in their contact list. Be the first to invite them by clicking Invite.

Samsung Phone Keyboard Issue

Some Samsung Fluz users may be unable to log-in the app due to a Samsung pop-up blocking parts of your screen.

If you are experiencing this issue, please follow the steps below as a work-around:

1. Go to your Google Play store and download an alternative keyboard (we recommend the G-Board which is the default Google keyboard)

2. After completing the download, go to your phone’s Settings

3. Click on General Management

4. Click on Keyboard list and Default

5. Click on Default keyboard

6. Select the recently downloaded keyboard (G-Board Google keyboard)

7. Reopen the FLUZ app and tap on Log-in

8. Type in your credentials on the email and password fields

You should be able to log-in and use your FLUZ account from here on.

Please note that our development team is continuously working to improve on the app experience and looking into resolving the Samsung Phone Keyboard issue.


How do I logout from the Fluz App?

Here's how to logout from the Fluz App:

  1. Press the Menu (☰) button, found at the upper right-hand side of your Fluz App.

  2. Select Account Settings.

  3. The Logout button should be at the bottom of your Fluz App.

  4. Click Logout!

Can I create multiple Fluz Accounts?

No, you can only have one Fluz Account. If you've created more than one, please contact us at [email protected]. We would be more than to work with you to make sure you have access to account of your choice moving forward.

Fluz reserves the right to temporarily lock your account if you are caught creating multiple Fluz accounts.

If Fluz is not the cashback app for you, learn how to delete your account here.

If you want to reach out to our support team, feel free to use the Chat option at the bottom of your screen or if you're on the app, go to Help and chat with us.

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