Skip to main content
All CollectionsStoresA
American Eagle
American Eagle

How to redeem, check balance, terms & help desk, clothing, apparel, accessories

Lei avatar
Written by Lei
Updated over 2 years ago

How to Redeem:

  • Mobile/Desktop:

    1. During checkout, under payment select ‘Redeem a Gift Card’.

    2. Enter your gift card code and PIN. Select ‘Apply.’

    3. Your gift card balance will be applied to your order total.

  • In-app:

    1. During checkout, tap ‘Have a Gift Card?’

    2. Enter your gift card code and PIN. Tap ‘Apply.’

    3. Your gift card balance will be applied to your account wallet.

  • In-store:

    1. Show your digital e-gift card/gift card to the cashier and allow them to scan it.

    2. If scanner issues arise, instruct them to enter the digits manually.

How to check your balance:

  • Mobile/Desktop:

    1. Enter your gift card code and PIN here. Select 'Check Balance'.

    2. Your current gift card balance will be displayed.

  • In-store:

    1. Present digital gift card to cashier for scanning.

    2. Ask cashier to check its balance.

    3. If scanner issues arise instruct them to enter the code manually.

Abridged terms and conditions:

  • Locations:

    • Redeemable at any American Eagle store or ae.com as well as at any Aerie store or Aerie.com in the United States.

Merchant Help:

Customer Support:

  • Call: +1 (888)-232-4535

Did this answer your question?