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American Girl Place

How to redeem, check balance, terms & help desk, dolls, toys, kids

Lei avatar
Written by Lei
Updated over a week ago

How to use gift card:

  • Mobile/Desktop:

    1. During checkout, select ‘gift card’ under ‘payment.’

    2. Enter your digital gift card code and PIN.

    3. Your digital gift card balance will be deducted from your total.

  • In-store:

    1. Let the cashier know you are paying with a gift card.

    2. Show your digital gift card code and PIN during checkout.

    3. Your total will be deducted by your balance.

How to check your balance:

  • In-store:

    1. Ask the cashier to check a gift card balance

    2. Show your digital gift card code and PIN.

  • Phone: +1(800)248-6598

Abridged terms and conditions:

  • Your gift card balance can’t be used to purchase other gift cards.

  • Your total purchases for any one individual may not exceed ten thousand dollars ($10,000.00) in one calendar day.

For additional support:

More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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