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What should I do if I don’t receive my login code?

Written by Mar

Trouble receiving your 6-digit code? If you haven’t received your one-time password (OTP) when logging in, follow these steps to request another:

  1. On the code entry screen, select Didn't receive code?

  2. Select More Options. This option only appears after your initial attempt to request a code.

  3. Select Resend Code.

  4. Enter the new code you receive to complete your login.

If you still haven’t received a code after following these steps, please contact our support team for assistance.

More questions? Feel free to call our Customer Hotline at +1 888 960 0526. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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