Common reasons
1. The link expired
Shared card links have an expiration window. If the link has expired before redemption, you may see an error or validation screen instead of the card details.
2. Someone else already claimed the card
These links are generally redeemable by the first person who successfully claims them. After that, the same link can’t be reused by someone else.
3. You still need to finish verification
Even existing Fluz users may still need to complete authentication before the system will show the card page.
What to try
Open the most recent link you received.
Make sure you complete sign-in or sign-up fully.
Check whether you may have already claimed the card with a different account.
What to tell support
If you contact support, include:
The email address or phone number the card was sent to
The Share ID on the bottom left of the page
Whether you already have a Fluz account