Payment – Fluz - Knowledge Base

I'm trying to connect my Bank Account but I can't find it?

Our 3rd party bank connecting system, Plaid, has an extensive list of partner banks and financial institutions. If your ...

All credit card transactions would show as "pending" in your statement because banks need some time to update their system...

You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...

All about ACH or Bank payments

When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods. Note th...

Get 1% more cashback when your pay with your Fluz Pay Balance

You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...

How to add, remove, edit a credit card?

Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...

I am having trouble linking my card, what should I do?

Always ensure that you have updated to the latest Fluz app build. Click here for information on how to update your Fluz A...

Why can't I select my payment method?

Before you are able to complete your purchase, you need to ensure that you've linked and verified your payment methods. I...

When you purchase a gift card from Fluz, you are actually purchasing a gift card from the merchant themselves. We are con...

You must hit a $26 lifetime cashback balance before you are able to withdraw. The $26 is composed your own personal cashba...

Returns are subject to each individual merchant's terms. Please visit that merchant's website for their exact terms. Gift...

Filing a chargeback or dispute

Please give us a chance to help you solve your issue before you file a chargeback. Please reach us at +1 646-362-9106 or a...

What payment methods are accepted by Fluz?

Fluz accepts the payment methods below. These are also called "money in" methods: Bank cards (credit or debit cards) A...

How to add/remove a bank account?

Here's how to add your bank account to pay with Fluz. Go to the Menu button (☰) on the top right of your screen, Click "...

If you have not yet added a credit card (or credit-approved debit card) to your account, you will be prompted to do so on...

Yes, you can connect your debit cards to your Fluz app and get cash back through purchasing gift cards on Fluz, but the d...