Payment
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I paid with my bank account or ACH, but my credit card was charged for the same amount.
You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...
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All about ACH or Bank payments
When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods. Note th...
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Get 1% more cashback when your pay with your Fluz Pay Balance
You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...
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How to add, remove, edit a credit card?
Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...
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I am having trouble linking my card, what should I do?
Always ensure that you have updated to the latest Fluz app build. Click here for information on how to update your Fluz A...
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What is the $26 lifetime cashback requirement for withdrawals?
You must hit a $26 lifetime cashback balance before you are able to withdraw. The $26 is composed your own personal cashba...
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I got a refund to my FluzPay balance, why can't I withdraw it?
First, all Fluz gift cards are non-refundable. In the event that you were refunded to your Fluz Balance, you need to have...
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Get 1% more cashback when you pay with your Bank account (ACH payments)
When you use your bank account (also called bank payments or ACH payments ) to purchase gift cards, you will get an 1% ad...
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Are Fluz gift cards refundable?
Gift cards purchased from Fluz are individual merchant gift cards. They are not "Fluz gift cards". All gift cards purchas...
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How can I return a product or item purchased with gift card?
Returns are subject to each individual merchant's terms. Please visit that merchant's website for their exact terms. Gift...
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Filing a chargeback or dispute
Please give us a chance to help you solve your issue before you file a chargeback. Please reach us at 646-362-9106 or ask@...
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What payment methods are accepted by Fluz?
Fluz accepts the payment methods below. These are also called "money in" methods: Bank cards (credit or debit cards) ACH...
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Can I pay with my available Fluz Pay balance?
Yes, you can apply your existing Fluz cash back balance to buy gift cards from the Fluz App. You can partially pay using...
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Can I purchase a merchant’s gift card with my Fluzpay balance?
Yes. You are able to use your FluzPay balance to purchase more gift cards in the app. Get 1% more cashback when your pay ...