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Payment

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  • My purchase shows PENDING on my credit card statement, can I still cancel it?

    All credit card transactions would show as "pending" in your statement because banks need some times to update their syste...

  • I paid with my bank account or ACH, but my credit card was charged for the same amount.

    You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...

  • All about ACH or Bank payments

    When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods.  Note th...

  • Get 1% more cashback when your pay with your Fluz Pay Balance

    You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...

  • How to add, remove, edit a credit card?

    Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...

  • I am having trouble linking my card, what should I do?

    Always ensure that you have updated to the latest Fluz app build. Click here for information on how to update your Fluz A...

  • What is the $26 lifetime cashback requirement for withdrawals?

    You must hit a $26 lifetime cashback balance before you are able to withdraw. The $26 is composed your own personal cashba...

  • I got a refund to my FluzPay balance, why can't I withdraw it?

    First, all Fluz gift cards are non-refundable.  In the event that you were refunded to your Fluz Balance, you need to have...

  • Get 1% more cashback when you pay with your Bank account (ACH payments)

    When you use your bank account (also called bank payments or ACH payments ) to purchase  gift cards, you will get an 1% ad...

  • Are Fluz gift cards refundable?

    Gift cards purchased from Fluz are individual merchant gift cards. They are not "Fluz gift cards".  All gift cards purchas...

  • How can I return a product or item purchased with gift card?

    Returns are subject to each individual merchant's terms. Please visit that merchant's website for their exact terms.  Gift...

  • Filing a chargeback or dispute

    Please give us a chance to help you solve your issue before you file a chargeback. Please reach us at 646-362-9106 or ask@...

  • What payment methods are accepted by Fluz?

    Fluz accepts the payment methods below. These are also called "money in" methods:  Bank cards (credit or debit cards) ACH...

  • How to add a bank account?

    Here's how to add your bank account to pay with Fluz.  Go to the Menu button (☰) on the top right of your screen, Click "...

  • Can I pay with my available Fluz Pay balance?

    Yes, you can apply your existing Fluz cash back balance to buy gift cards from the Fluz App.  You can partially pay using...

  • Can I purchase a merchant’s gift card with my Fluzpay balance?

    Yes. You are able to use your FluzPay balance to purchase more gift cards in the app. Get 1% more cashback when your pay ...

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