Payment – Fluz - Knowledge Base

All credit card transactions would show as "pending" in your statement because banks need some times to update their syste...

You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...

All about ACH or Bank payments

When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods. Note th...

Get 1% more cashback when your pay with your Fluz Pay Balance

You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...

How to add, remove, edit a credit card?

Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...

I am having trouble linking my card, what should I do?

Always ensure that you have updated to the latest Fluz app build. Click here for information on how to update your Fluz A...

You must hit a $26 lifetime cashback balance before you are able to withdraw. The $26 is composed your own personal cashba...

First, all Fluz gift cards are non-refundable. In the event that you were refunded to your Fluz Balance, you need to have...

When you use your bank account (also called bank payments or ACH payments ) to purchase gift cards, you will get an 1% ad...

Are Fluz gift cards refundable?

Gift cards purchased from Fluz are individual merchant gift cards. They are not "Fluz gift cards". All gift cards purchas...

Returns are subject to each individual merchant's terms. Please visit that merchant's website for their exact terms. Gift...

Filing a chargeback or dispute

Please give us a chance to help you solve your issue before you file a chargeback. Please reach us at 646-362-9106 or ask@...

What payment methods are accepted by Fluz?

Fluz accepts the payment methods below. These are also called "money in" methods: Bank cards (credit or debit cards) ACH...

How to add a bank account?

Here's how to add your bank account to pay with Fluz. Go to the Menu button (☰) on the top right of your screen, Click "...

Yes, you can apply your existing Fluz cash back balance to buy gift cards from the Fluz App. You can partially pay using...

Yes. You are able to use your FluzPay balance to purchase more gift cards in the app. Get 1% more cashback when your pay ...