Fluzpay
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What is “Fluzpay” and how does it work?
Fluzpay allows you to earn cash back instantly on your entire purchase amount when you pay at checkout through the Fluz A...
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How do I add a bank card to my account so I can activate Fluzpay offers?
If you have not yet added a credit card (or credit approved debit card) to your account, you will be prompted to do so on...
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Can I connect a debit card to the Fluz app to pay for Fluzpay offers?
Yes, you can connect your debit cards to your Fluz app and get cash back through Fluzpay, but the debit card will need to...
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Where can I use Fluzpay?
You can use Fluzpay in-store and online at many of your favorite national retailers. Check the app to see the latest sel...
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How do I process a Fluzpay transaction inside a store?
First you will need to locate the merchant you would like to make a purchase from by navigating to their offer page from ...
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Can I make a purchase with both Fluzpay and cash or bank card?
Yes, mixing payment methods is fully possible when you use Fluz. After paying with Fluzpay, if you still have a remaining...
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Can I apply my Fluz cash back balance toward a Fluzpay purchase?
Yes, you are able to apply your existing cash back balance towards a Fluzpay purchase. Simply tap the toggle beside the ...
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Can I also use coupons while making a Fluzpay purchase?
Yes, Fluz gift cards will generally be considered the same as gift card payments by merchants, and follow the same rules....
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What if I prefer not to hand over my phone to the merchant, especially if I’m at a restaurant?
You can write down the Fluzpay gift card code and pin, and inform the merchant that you are using a gift card as the form...
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What if the merchant won’t honor my gift card?
All participating merchants should be aware of the Fluz cash back app. However, you can also let the merchant know to tre...
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What is a merchant minimum or maximum limit?
Each merchant has its own policies on the minimum and maximum dollar amount allowed for each Fluzpay voucher purchase. If ...
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What will my credit card statement show for Fluzpay gift card purchases?
Fluzpay gift card purchases will display as “Fluzpay” on your statement.
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I already earn cash back using my Rewards Credit Card, so why should I use Fluz?
You’ll earn even more cash back when you use your credit card that has its own cash back program to purchase Fluzpay vouc...
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What if I want a physical gift card instead of keeping my store credit within the Fluzpay wallet?
Fluz does not currently support an option to receive physical gift cards. The code representing your Fluzpay balance will...
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Can I load physical gift cards into my Fluzpay wallet?
No, right now Fluz only supports digital payments at participating retailers using Fluzpay.
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What happens if I contact my bank to reverse a charge for a gift card?
If Fluz detects a reversed charge for any valid gift card purchase, then we will immediately restrict your account pendin...
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What happens if Fluz cancels a Fluzpay purchase?
If Fluz cancels a transaction, you will not be charged. If you paid with a credit card — Your order is canceled and th...
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What happens to my Fluzpay balance for a merchant that goes out of business?
In the case that a Fluz merchant goes out business, any Fluzpay vouchers you may have with that merchant will be defunct....
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Help: I never received cash back for my Fluzpay purchase.
You should see the cash back from your Fluzpay purchase reflected in your Fluz wallet within 24 hours. You should also r...
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Help: My Fluzpay barcode wouldn't scan.
We apologize for any issues you may have encountered while using Fluzpay. If your Fluzpay voucher will not scan at the r...
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Help: My Fluzpay code never appeared.
Your Fluzpay code should appear immediately after you enter your checkout amount and select Pay. You can find all of your ...