Security & verification 🔒 – Fluz

Avoid Fraudsters - Never Provide Anyone your Personal and Sensitive Information
Fraudsters often attempt to steal customer data and gain access to accounts by pretending to be a Fluz customer service re...
Preventing Scams and Keeping your Payment Information Secure
Staying Safe and Avoiding Scams Fluz App wants to help you keep your money safe. To do so, follow these best practices for...
How You're Protected on Fluz
It's our topmost priority to keep your Fluz account safe. You can learn more about this by clicking here. Security Meas...
Veryfying it's you
When you are logging in with a new device, we may ask you for additional verification via an OTP sent through text messag...
How to set, change, and reset your 4-digit Fluz Passcode?
Fluz provides a second layer of security by enabling a passcode when you view your gift card information as well as before...
How to keep your Fluz Account Secure
Beyond the security measures we apply to every Fluz account, here are some ways you can proactively protect your account: ...

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My account is under "review". What should I do?
We know, you’re one of the good ones. Sometimes friendly users get caught in the automated filter Fluz employs to deter fr...
My payment method is in Tier 0 Limited Status. What does it mean?
Our security system flagged your recent payment method, and unfortunately, it was placed under Limited Status: Tier 0. Th...
Why did my Government ID Verification Fail?
Oh no! You tried to verify yourself, but your Government ID Verification failed. In most cases, this means that your Gover...
My payment method is in Tier 1 Limited Status. What does it mean?
Your account had just been reinstated back to pass from being under review. Great! Welcome back to using Fluz! However, s...
My account is under "Verification Required". What should I do?
If your account was placed under Verification Required, you would need to provide additional documents to our safety team ...
How to complete bank hold verification
As part of Fluz' security protocol, all credit & debit cards must be verified before it can be used in the Fluz. Learn mor...

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My payment method was used on Fluz, and I don't even have an account. What do I do?
Fluz is an authorized gift card reseller. Before any transaction is made on Fluz, you would need to create an account and ...
Do I need to provide my government issued ID to use Fluz?
Fluz is currently encouraging users to complete account verification as part of our KYC. While government IDs are not req...
How is my sensitive data stored?
Fluz believes in layered security and your sensitive data is stored in continuously hardened vaults which are monitored fo...
Is my data verified to be safe via security scans?
Our data storing infrastructure operates on top of one of the world’s most secure and reliable cloud service providers. Ad...
Are my bank cards protected?
The Fluz app has security in mind as one of its most important aspects. That's why your data is protected through various ...
Is my data stored in accordance with PCI compliance laws?
Fluz maintains your sensitive data in a fully PCI compliant infrastructure — meaning we adhere to the Payment Card Indust...

Will my network see my purchase details? Can I change my privacy settings?
Your direct inviter will not see your card information. Your credit card and payment details are kept secure at all times....
How do I manage my post privacy settings?
Whenever you earn cash back, a post is generated on your public profile. To protect your privacy, we’ve given you control ...
Purchasing Activity and Privacy
Whenever you earn cash back, a post is generated on your public profile. To protect your privacy, we’ve given you control ...
How can I be sure my credit, debit, and bank account details are safe on Fluz?
Fluz has partnered with specialized 3rd party services that are properly licensed (PCI Compliant) to store and protect yo...
Why does Fluz need my personal / bank card information?
The cash back offers on Fluz are not like traditional programs with coupons or loyalty punch-cards. Fluz is an app that a...
Will Fluz ever give away/sell my name, email, phone number or any other personal data?
Fluz will always maintain strict adherence to privacy and data security standards to ensure your Personally Identifiable ...