Payments 💳
Payment
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I'm trying to connect my Bank Account but I can't find it?
Our 3rd party bank connecting system, Plaid, has an extensive list of partner banks and financial institutions. If your ...
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My purchase shows PENDING on my credit card statement, can I still cancel it?
All credit card transactions would show as "pending" in your statement because banks need some time to update their system...
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I paid with my bank account or ACH, but my credit card was charged for the same amount.
You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...
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All about ACH or Bank payments
When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods. Note th...
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Get 1% more cashback when your pay with your Fluz Pay Balance
You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...
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How to add, remove, edit a credit card?
Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...
General
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Why is the Continue Button grayed out on the merchant page?
Great! You've selected the merchant you would like to purchase a gift card from. The merchant page should show you the fol...
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When will the merchant be available again?
If you're unable to find the merchant on the Fluz App, or if it's grayed out and cannot be selected, it most likely means ...
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Why is the merchant grayed out on the Fluz App?
Don't worry, this merchant is still part of our merchant list but is just currently under maintenance and should be back s...
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My order got cancelled, can I get a refund?
Order cancellations are subject to each individual merchant's terms. Fluz ensures that the gift cards purchased through Fl...
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Free Round-Up & Round up Abuse
Fluz offers free "round-ups" for select merchants. You are only charged the amount you purchases but Fluz rounds up your g...
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How do I delete my credit/debit card from the app?
Removing your bank card from the app only takes 3 simple steps, but be aware that you need to have at least one active car...
Fluzpay & Gift Cards
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How are my gift cards delivered, and how long does it take?
Your gift cards will be delivered directly to your app within a few seconds of purchasing. There you will find the full e-...
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I purchased a gift card from the wrong merchant. Can I replace this with another merchant gift card?
All gift cards purchased from the Fluz App are non-refundable. We've made sure to clearly state this in the checkout scree...
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Are Fluz gift cards refundable?
Gift cards purchased from Fluz are individual merchant gift cards. They are not "Fluz gift cards". All gift cards purchas...
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Can I pay with my available Fluz Pay balance?
Yes, you can apply your existing Fluz cash back balance to buy gift cards from the Fluz App. You can partially pay using...
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What is “Fluz" and how does it work?
Fluz allows you to earn cash back instantly on your entire purchase amount when you pay at checkout through the Fluz App....
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Where can I use the gift cards I purchased on Fluz?
You can use the gift cards in-store and online at many of your favorite national retailers. Check the app to see the lat...
Vouchers
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What are Cashback Vouchers? How do they work?
Vouchers provide the means to earn significantly amplified cash back rates when shopping with specific retailer...
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Do vouchers expire?
These are the type of vouchers: Sign up vouchers Invite vouchers All vouchers have an expiry date of 60 days from the d...
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How can I obtain vouchers?
If you are an existing member, you can earn one (1) voucher each time you invite someone new into the Fluz App. Please not...
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How do I use a voucher to earn extra cash back?
Using your accumulated vouchers is super simple. Just tap the voucher tab on the bottom right part of your screen, and thi...
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What is a pending voucher?
Those that invite new members into the Fluz app will receive one (1) pending voucher as soon as their invite finishes regi...