Payments 💳
Payment
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My purchase shows PENDING on my credit card statement, can I still cancel it?
All credit card transactions would show as "pending" in your statement because banks need some times to update their syste...
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I paid with my bank account or ACH, but my credit card was charged for the same amount.
You probably chose this credit card as a back up payment method. When the ACH or bank payment clears, the amount will clea...
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All about ACH or Bank payments
When you pay with your bank account, you get 1% more cashback than if you were to pay with other payment methods. Note th...
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Get 1% more cashback when your pay with your Fluz Pay Balance
You are able to use your FluzPay balance to purchase more gift cards in the app. The 1% additional cashback applies when y...
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How to add, remove, edit a credit card?
Go to the Menu button (☰) on the top right of your screen, Click "Accounts & Cards", make sure that you are in the "Money...
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I am having trouble linking my card, what should I do?
Always ensure that you have updated to the latest Fluz app build. Click here for information on how to update your Fluz A...
General
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My order got cancelled, can I get a refund?
Order cancellations are subject to each individual merchant's terms. Fluz ensures that the gift cards purchased through Fl...
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Free Round-Up & Round up Abuse
Fluz offers free "round-ups" for select merchants. You are only charged the amount you purchases but Fluz rounds up your g...
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How do I add my bank card to the Fluz App?
Adding a Visa, Mastercard, or American Express credit / debit card into the app is a necessary step in order to activate o...
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How do I remove my card from the old cash back program I was using so that it can be activated on Fluz?
Fluz recommends removing your bank cards from the old cash back apps you were using so that tracking your cash back withi...
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How much cash back can I earn on a purchase?
Each merchant is different and the cash back percentage you earn will be shown next to the offer.You can check the curren...
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How many bank cards can I link?
You can link an unlimited number of cards. In fact, it's best if you link all of your cards so you don’t have to remember...
Fluzpay
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What is “Fluzpay” and how does it work?
Fluzpay allows you to earn cash back instantly on your entire purchase amount when you pay at checkout through the Fluz A...
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How do I add a bank card to my account so I can activate Fluzpay offers?
If you have not yet added a credit card (or credit approved debit card) to your account, you will be prompted to do so on...
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Can I connect a debit card to the Fluz app to pay for Fluzpay offers?
Yes, you can connect your debit cards to your Fluz app and get cash back through Fluzpay, but the debit card will need to...
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Where can I use Fluzpay?
You can use Fluzpay in-store and online at many of your favorite national retailers. Check the app to see the latest sel...
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How do I process a Fluzpay transaction inside a store?
First you will need to locate the merchant you would like to make a purchase from by navigating to their offer page from ...
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Can I make a purchase with both Fluzpay and cash or bank card?
Yes, mixing payment methods is fully possible when you use Fluz. After paying with Fluzpay, if you still have a remaining...
Vouchers
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What are Cashback Vouchers? How do they work?
Vouchers provide the means to earn significantly amplified cash back rates when shopping with specific retailer...
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Do vouchers expire?
These are the type of vouchers: Sign up vouchers Invite vouchers All vouchers have an expiry date of 60 days from date ...
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How can I obtain vouchers?
If you are an existing member, you can earn one (1) voucher each time you invite someone new into the Fluz App. Please not...
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How do I use a voucher to earn extra cash back?
Using your accumulated vouchers is super simple. Just tap the red voucher icon near the top left of your screen, and you w...
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What is a pending voucher?
Those that invite new members into the Fluz app will receive one (1) pending voucher as soon as their invite finishes regi...
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Are there any usage restrictions with Vouchers?
Yes, there are a some things to keep in mind when redeeming a Voucher for additional cash back. - There is a maximum amoun...