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How to redeem, check balance, terms and help desk

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • In - Store:

    1. During check-in, let reception know that you will be using a gift card.

    2. Show the hotel receptionist your gift card number and PIN.

    3. Your total bill will be deducted by your gift card balance.

  • Call your hotel prior to your stay.

    1. For pre-made reservations, please contact your hotel to ask about their gift card redemption policies.

How to check your balance:

  • Mobile/ Desktop:

    • Visit this link.

    • Enter your digital gift card number and PIN.

    • Click Get Balance.

  • Call 1-800-442-6132

Abridged terms and conditions:

  • Marriott gift cards do not expire.

  • Git cards cannot be used to pre-pay for a room reservation (e.g. Advance Purchase Rates).

  • Gift cards may be redeemed at hotels operating under the following Marriott brands: AC Hotels by Marriott®, Aloft®, Autograph Collection® Hotels, Courtyard®, Delta Hotels and Resorts®, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Moxy Hotels , Protea Hotels by Marriott®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton, Ritz-Carlton Reserve®, TownePlace Suites®, Tribute Portfolio™, W®, and Westin®

  • The gift card is not redeemable for the following brands: Bvlgari Hotels and Resorts, Design Hotels™, Homes & Villas by Marriott International™, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection.

  • For certain locations, gift cards may be used for dining, spa, golf and more at the discretion of the hotel. Please contact the hotel directly about acceptance guidelines prior to your stay.

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