How to Redeem:

  • Mobile/Desktop:

    1. Complete your online booking by using your credit card.

      (If the option to add a gift appears, then enter your gift card information.)

    2. During check-in, let the hotel staff know that you are redeeming a digital gift card.

    3. Show your digital gift card code for scanning, or the hotel staff will enter it manually.

  • On location:

    1. During check-in, let the hotel staff know that you are redeeming a digital gift card.

    2. Show your digital gift card code for scanning, or the hotel staff will enter it manually.

How to check your balance:

Abridged terms and conditions:

  • Mandarin Oriental eGift Cards can be used for hotel stays, spa services, dining, boutique purchases, and leisure activities at any participating Mandarin Oriental hotel or resort.

  • Mandarin Oriental Gift Cards are redeemable at participating Mandarin Oriental properties. Currently, Gift Cards are not for sale nor redeemable at Mandarin Oriental, Taipei or Mandarin Oriental, Tokyo.

  • Mandarin Oriental Gift Cards are not redeemable at the following dining venues: Morton’s, the Steakhouse and Teppan-Ya at Mandarin Oriental, Singapore; Sushi Shikon and Kappon Rin at The Landmark, Mandarin Oriental; Wasabi Bistro at Mandarin Oriental, Kuala Lumpur; Atelier Di Carne, Hakkasan and Lucca by the Sea at Mandarin Oriental, Bodrum; Ramsay's Kitchen by Gordon Ramsay at Mandarin Oriental, Boston.

Merchant Help:

Customer Support:

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