How to Redeem:
Mobile/Desktop:
Complete your online booking by using your credit card.
(If the option to add a gift appears, then enter your gift card information.)
During check-in, let the hotel staff know that you are redeeming a digital gift card.
Show your digital gift card code for scanning, or the hotel staff will enter it manually.
On location:
During check-in, let the hotel staff know that you are redeeming a digital gift card.
Show your digital gift card code for scanning, or the hotel staff will enter it manually.
How to check your balance:
Mobile/Desktop:
Go to their balance checker link.
Enter the gift card number and select Check Balance
Abridged terms and conditions:
Mandarin Oriental eGift Cards can be used for hotel stays, spa services, dining, boutique purchases, and leisure activities at any participating Mandarin Oriental hotel or resort.
Mandarin Oriental Gift Cards are redeemable at participating Mandarin Oriental properties. Currently, Gift Cards are not for sale nor redeemable at Mandarin Oriental, Taipei or Mandarin Oriental, Tokyo.
Mandarin Oriental Gift Cards are not redeemable at the following dining venues: Morton’s, the Steakhouse and Teppan-Ya at Mandarin Oriental, Singapore; Sushi Shikon and Kappon Rin at The Landmark, Mandarin Oriental; Wasabi Bistro at Mandarin Oriental, Kuala Lumpur; Atelier Di Carne, Hakkasan and Lucca by the Sea at Mandarin Oriental, Bodrum; Ramsay's Kitchen by Gordon Ramsay at Mandarin Oriental, Boston.
Merchant Help:
Customer Support:
Gift Card Email Support: [email protected]