How to redeem, check balance, terms & help desk, jewelry

Mar avatar
Written by Mar
Updated over a week ago

How to Redeem:

  • Mobile/Desktop:

    1. Sign in or create your JTV account during checkout.

    2. On the Billing page, scroll down to Gift Cards, Promo Cards & Rewards.

    3. Enter Card Number and Pin, then select Apply.

How to check your balance:

  • Please call the JTV Customer Care Center at 1-800-619-3000 (available 24 hrs/day).

Abridged terms and conditions:

  • There is no limit to the gift cards you can use per transaction.

  • JTV Gift Cards never expire and there are no fees for dormancy.

  • Promotional Cards can be used to make purchases on JTV.com or for products appearing on JTV's television broadcast. However, Promotional Cards cannot be used to purchase gift cards, as payment for any item bought using StretchPay, as payment on any credit account or payment for an existing installment plan. Promotional Cards are also not refundable or redeemable for cash, unless required by law.

Merchant Help:

Customer Support:

  • Customer Experience Service Team (24/7):


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