There's nothing better than being able to enjoy the rewards that you have earned! Below are some questions that may help in withdrawing your cashback.
Which Fluz channels can I withdraw from?
Currently, withdrawals can only be made from the Fluz mobile app.
What withdrawal methods are accepted?
Great job on earning your deserved cash back! Here are the following ways you can withdraw your balance:
Bank / ACH
PayPal
Venmo
You can also choose to fund your Fluz transactions using your Fluz Balance.
Can I make a partial withdrawal?
Yes, partial withdrawals are possible.
What policies does Fluz have in regard to “cashing out” my earned rewards?
For Rewards Balance, you must hit a one-time minimum requirement of $15.00 before you are able to withdraw. Once you've hit that initial $15, you can withdraw anytime and any amount.
The $15 is composed of your own personal cashback plus your network cashbacks. This is a one-time requirement. Once you've earned $15, you can withdraw at any time with a minimum of $1 per withdrawal.
Keep note that refunds processed back to your Fluz Balance do not count towards the $15 minimum requirement.
Additionally, Fluz does not charge fees or issue any service charges when you cash out, but we will subtract any money transfer fees incurred by us in the processing of your transaction. For instance, if you choose to cash out $16.00 via ACH bank transfer, and your bank charges us a $5.00 fee to process that transaction, then we will deduct that fee from your requested cash-out amount, resulting in an amount of $11.00 landing in your bank account.
This fee will be coming from your bank for the transfer. Generally, this fee is only applied to funds sent to bank accounts outside of the US. At the moment we do not support such transactions.
Can you send my cashback balance to a savings bank account?
Yes, we are able to connect savings and checking accounts.
Why can’t I withdraw my money?
In order to withdraw your cashback earnings, you must link a "money out" or withdrawal method, and reach the minimum $15 lifetime cashback. Once you have completed these steps, you’ll be able to initiate a withdrawal.
I cannot connect my Venmo account to Fluz. What should I do?
Unfortunately, we are only able to connect to Venmo accounts if both the Venmo and Fluz phone numbers are the same.
You may want to consider updating your Venmo number to the same number you use with Fluz. Here are instructions that may help.
Why did my PayPal transfer fail?
A PayPal transfer fails if the PayPal account you linked to Fluz does not belong to an existing PayPal user. If this happens, the funds will be returned to your Fluz wallet.
We strongly encourage members to verify their PayPal information is correct prior to making a transfer. Fluz is not responsible for funds that have been deposited into the wrong account.
Paypal may also have certain withdrawal or currency restrictions depending on the country settings of your PayPal account, which may cause your withdrawal to fail. Please check with PayPal directly.
Can you handle international wires for my cashback balance?
No, at this time if you do not have a US bank account, we will need you to use PayPal or Venmo for withdrawals.
Will Fluz convert my cashback balance into my local currency if I am an international member?
No, all cashback balances are maintained in USD, and Fluz will not convert the currency for you. PayPal, which is the main method that Fluz members will be able to cash out with initially, will convert the USD into your local currency for you.
More questions? Feel free to reach out to one of our Fluz Customer Champs. You may call our Customer Hotline at +1 646-760-7479. You can also use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.