Here you can read about how to troubleshoot common issues with vouchers.


Voucher toggle button issue

When toggling the "Apply Voucher to next purchase" button on the vouchers page and turning it Off, it may not allow you to turn it On again.

When completing a purchase with a voucher merchant (CVS, in the example below) and tapping on the voucher icon at the bottom left of the screen, the Vouchers page will also not allow you to toggle it On.

Below is the best work-around if you want to turn on the button again:

路 Hard close the app

路 Go to the Vouchers page

路 Keep the "Apply Voucher to next purchase" button on

路 Enter or select a gift card from one of our voucher merchants

路 Tap on the voucher icon at the bottom left of the screen to open the Vouchers page

路 Check that the Apply Voucher to payment is toggled on

路 Tap on Confirm to apply the voucher

Please note that our development team is continuously working to improve on the app experience and looking into resolving this Voucher button issue.

If you want to reach out to our support team, feel free to use the Chat option at the bottom of your screen or if you're on the app, go to Help and chat with us.

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