Skip to main content
All CollectionsStoresM

How to redeem, check balance, terms & help desk.

Mar avatar
Written by Mar
Updated this week

How to Redeem:

  • Mobile/Desktop:

    1. From a web browser or IOS mobile device, go to

    2. Sign in to your Microsoft account, enter the 25-character code, then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

    3. Your gift card balance will be applied to your order total.


    1. Sign in to your Xbox console (make sure you’re signed in with the Microsoft account you want to redeem the code with).

    2. From the Home screen, select and open the Store app. (If the Store app is not displayed, go to: 'My games & apps', select 'Apps', and select the Store app from there.)

    3. In the Store app, move the cursor left or press the 'View' button on the controller to open the side menu. From that menu, select 'Redeem'.

    4. Enter the 25-character code, and then follow the prompts. Don’t worry about hyphens, the system takes care of those for you.

How to check your balance:

  • Mobile/Desktop:

    1. On the web, to see your Microsoft account balance, sign in to the Payment options page with your Microsoft account.

      alternate text
    2. On Xbox One, you can check your Microsoft account balance on your Xbox One console without going online.

    3. Select System > Settings > Account > Payment & billing. To help protect your account, you may be asked to enter your password.

    4. You’ll see Payment options, where your balance is shown under Microsoft account. If you have several payment options, you may have to scroll right to see it.

      alternate text
    5. Your current gift card account balance will be displayed.

Abridged terms and conditions:

  • There are no fees or expiration dates.

  • Many digital codes from different publishers look similar, and some Xbox games include codes meant to be used at the game publisher’s website instead of through Xbox. Make sure that the code you’re trying to redeem is one supported by Xbox.

  • You need to be signed in to the Microsoft account for the person who is trying to use the code. If the code was purchased through a different account (for instance, as a gift), be sure to sign in using the account for the person redeeming the code (the one that received the gift).

  • Some codes can’t be redeemed if your Microsoft account is suspended or has a balance due. Resolve all account suspensions and unpaid balances by going to the Services & subscription section of your account before redeeming the code.

  • Locations:

    • You can only use some digital codes in specific regions. Confirm that your account region matches the region where you purchased the digital code.

Merchant Help:

Customer Support:



Did this answer your question?