The cash balance top up feature is only available for users who have completed legal identity verification. Currently, that means providing the following information:

  • Legal Address

  • Legal name

  • Date of Birth

  • Last 4 of SSN / ITIN

However, even if you have not verified your legal identity, you may receive and withdraw P2P transfers sent to you. In this case, you will be able to withdraw the transferred funds but not transfer it again nor use it to purchase gift cards from the Fluz platform.

Check out these articles to learn more about identity verification:

Why do I need to provide my Social Security Number?

Why can’t I verify my legal identity? My SSN was not accepted.

More questions? Feel free to reach out to one of our Fluz sidekicks. Use the Chat option at the bottom of your screen, or if you're on the app, go to Help and chat with us.

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